Torrid

Torrid Return Policy Explained

Shopping online at Torrid is exciting, but occasionally an item may not meet your expectations. Luckily, the Torrid return policy is designed to be customer-friendly and straightforward. Whether you're a new or a regular customer, understanding the return policy can save you time and help ensure you receive a refund or exchange as smoothly as possible.

What Is The Return And Refund Policy For Torrid?

Torrid encourages customers to love their purchases, but if that's not the case, you have 60 days from the purchase date to initiate a return. A return shipping fee of $6.00 will be deducted from the total return amount for non-VIP members within the 48 contiguous states. Returns must include the original receipt or packing slip, and all tags must remain attached. Exclusions do apply, particularly for clearance items, "Final Sale" products, and certain hygiene-sensitive items.

Does Torrid Offer Exchanges?

Yes, Torrid offers exchanges. If you need a different size or color, it's recommended to process a new purchase promptly due to the possibility of items selling out. However, certain payment methods, such as Klarna, Apple Pay, or Google Pay, require returns to be done by mail and are ineligible for in-store returns.

How Long Does It Take To Get Refund From Torrid?

After initiating a return, please allow 1-2 weeks for processing your refund. The processing time starts once the returned item(s) are received and inspected by Torrid's returns department. Refunds will be credited to the original form of payment, ensuring a smooth transition back to your account.

How Can You Return An Item To Torrid?

Returning an item to Torrid is a straightforward process. Follow these steps:

1. Locate your receipt or order confirmation email.
2. Visit the Torrid returns page on their website.
3. Fill out the necessary information in the return form.
4. Print the return shipping label provided by Torrid.
5. Pack the item securely, attach the label, and drop it off at the carrier specified by Torrid.

Remember to return the item within 60 days of purchase for a full refund.

Can I Return An Torrid Item Without A Receipt?

No, items cannot be returned without a Torrid store receipt or Torrid packing slip. These documents are essential as they provide proof of purchase and ensure that the return process goes without any hiccups.

Can You Return Used Items To Torrid?

For hygiene and quality reasons, Torrid does not accept returns on washed or worn items. It's important to try on items with care and ensure that they meet your expectations before removing any tags or disposing of original packaging.

Can You Return A Torrid Item Without The Original Box Or Package?

Items must be returned in their original packaging, especially for items like shoes. This helps maintain the integrity of the product and allows for resale if applicable. Hang onto your boxes and packaging materials until you're certain you'll be keeping your purchase.

Does Brand Accept Return Without Tag?

Tags must remain attached to the items you wish to return. Removing tags may void your ability to return the item, as it's considered a sign of use.

Can I Return A Gift To Torrid?

Gift returns are allowed, but the same rules apply regarding the condition of the item and the presence of a receipt or packing slip. If you received an item as a gift, you would need the gift receipt provided by the purchaser for the return to be processed.

How To Contact Torrid?

If you encounter any issues with your return or have questions, Torrid's Customer Service is ready to assist. They can be reached by phone at (855) 631-4658 (8am–8pm Eastern Time, daily) or by email through the contact form on Torrid's official website.

Conclusion

To ensure a smooth return experience with Torrid, keep these tips in mind. Remember to initiate returns within the 60-day window, keep all original packaging and tags intact, and be aware of non-returnable items. With this knowledge, you can shop with confidence, knowing that Torrid's return policy has got you covered should you need it.