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1st Dibs is an online marketplace that specializes in offering a wide range of luxury antique and modern items. It connects collectors, designers, and curators with top sellers around the world, providing access to unique furniture, jewelry, fashion, and art pieces. Founded in 2000, 1st Dibs has become a go-to destination for those seeking rare and exquisite items that carry historical, artistic, and cultural significance. The platform is known for its curated collections and the ability to directly purchase from the listed vendors, making high-end antique and contemporary pieces more accessible to a global audience. 1st Dibs prides itself on the beauty and quality of the items it offers, ensuring a premium shopping experience for its users.
When purchasing luxury items online, knowing the return policy is crucial. At 1st Dibs, they understand that sometimes things just don't work out. Here's a comprehensive guide to the 1st Dibs return policy to help you make informed decisions and ensure a hassle-free shopping experience.
1st Dibs offers a return policy that varies depending on the seller. Each seller sets their own return policy, which you can find on the item details page under the Shipping & Returns section. Regardless of the seller’s policy, EU and UK buyers are entitled to a period of 14 days to return an item. For international and select domestic returns, 1st Dibs oversees the return shipment to ensure everything goes smoothly.
Currently, 1st Dibs does not offer direct exchanges. If you need a different item, you will need to initiate a return for the original purchase and place a new order for the desired item. Always check the seller's return policy for specific details on returns before making a purchase.
Refunds are normally granted within 10 business days of your return being accepted and the item being returned in good condition. Depending on your bank or payment provider, the time it takes for the refund to show up in your account may differ.
Returning an item on 1st Dibs is a straightforward process:
Items need to be shipped within 14 days of receiving the return label.
Returning an item without a receipt is not possible on 1st Dibs. You must have the original order details to initiate a return. Always keep your purchase confirmation and order details until you are sure you won’t need to return the item.
Items must be returned in the condition they were received. Used items typically do not qualify for returns unless they arrived damaged or not as described. Always review the seller’s return policy to understand the specific conditions.
Returning an item without its original packaging can complicate the return process. Most sellers require items to be returned in their original packaging to prevent damage during transit. Check the seller's policy for specific packaging requirements.
If you received an item as a gift and need to return it, you will need the original order details from the purchaser. The return process will follow the same steps as a standard return, subject to the seller’s return policy.
For any questions or to initiate a return, you can contact 1st Dibs Customer Support. Their team is available to assist you with any concerns and to help you through the return process. Visit the 1st Dibs website and navigate to the Contact Us section for various contact options.
Understanding the 1st Dibs return policy is essential for a smooth shopping experience. Always check the specific return policy of the seller before making a purchase. Remember, EU and UK buyers have a 14-day return window by law. For international and select domestic returns, 1st Dibs will assist you with the process, ensuring it is as seamless as possible. Happy shopping!
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