Advance Auto Parts

Advance Auto Parts Return Policy Explained

If you’ve made a purchase from Advance Auto Parts and are considering a return, you're in luck. Advance Auto Parts offers a generous and fairly straightforward return policy that makes the process easy for customers—whether you bought online or in-store. From full refunds and exchanges to store credit, the company gives multiple options for getting your money back or swapping a product. However, there are a few things to keep in mind before heading to the store or shipping your return.

In this guide, we’ll break down the key points of the Advance Auto Parts return and refund policy so you can handle returns confidently and efficiently.

What Is The Return And Refund Policy For Advance Auto Parts?

Advance Auto Parts offers a 45-day return window for most items. To be eligible for a refund, the product must be returned as NEW—meaning in original condition, packaging, unopened, and uninstalled. You can return items either to a local store or by contacting customer service if you ordered online.

There is no restocking fee, but customers are responsible for shipping costs unless the return is due to an error by Advance Auto Parts. Refunds are issued to the original form of payment, and items marked as “All Sales Final” are not eligible for returns.

Does Advance Auto Parts Offer Exchanges?

Yes, exchanges are available for most returns. If your item is defective or covered under warranty, Advance Auto Parts may offer an exchange, full refund, or store credit. The item must still meet the return conditions—unopened and in original packaging.

For warranty-covered items, the return or exchange must be made within the warranty period, typically 45 days, or longer if stated on your receipt.

How Can You Return An Item To Advance Auto Parts?

Returning an item is simple. Here's how:

In-store returns (recommended for most customers):

• Bring the item in original packaging
• Include all original materials
• Present your receipt or Order Confirmation email
• Provide a valid government-issued ID

Online returns:

• Use the Order Lookup tool on the website to find your receipt
• Call customer support at 1-877-238-2623 or use their online chat for help
• Ship the item in original packaging with all contents included

Remember, shipping and handling fees are not refundable unless the return is due to a mistake by Advance Auto Parts.

Can I Return An Advance Auto Parts Item Without A Receipt?

Yes, but with some limitations. If you don’t have a receipt, your return will be processed as store credit in the form of a merchandise gift card, based on the item’s lowest selling price within the last 45 days.

You must still return the item as NEW—unopened, uninstalled, and in original packaging. A valid ID will be required for the return.

Can You Return Used Items To Advance Auto Parts?

In most cases, used items are not eligible for return. All returned products must be unused and in their original condition. The only exceptions apply to defective items covered under the limited warranty.

If a part fails within the warranty period due to manufacturing defects, it may be eligible for a replacement or refund, but only if the part is brought back within the warranty timeline with the original receipt.

Can You Return An Advance Auto Parts Item Without The Original Box Or Package?

No, packaging matters. All items must be returned in their original packaging, including all materials that came with the product. Without the original box or package, your return will likely be denied, even if the item is unused.

This is especially important for core returns and warranty claims, where original packaging is required for processing.

What Is The Warranty on Advance Auto Parts?

Advance Auto Parts offers a limited warranty of 90 days for most new parts, unless a longer period is listed on your receipt. Warranty coverage includes replacements or refunds if a part fails due to a defect in materials or workmanship under normal use.

Some items—like batteries and compressors—have their own specific warranty conditions. For instance:

• Battery warranties begin on the purchase date and do not reset with replacements.
• A/C compressors require installation of additional parts and system flushing for warranty eligibility.

Warranty claims must be made in-store with your original receipt. Labor costs and other indirect expenses are not covered under any warranty.

What Is The Contact Information For Advance Auto Parts?

If you need help with your return, receipt, or warranty, here’s how to get in touch:

• Customer Service Phone Number: 1-877-238-2623
• Website: https://shop.advanceautoparts.com
• Order lookup and chat options: Available on the top right corner of their website
• Return assistance: Can also be requested through the “Contact Us” page on their site

Speed Perks members can also find order details directly through their account dashboard.

Conclusion

Advance Auto Parts provides a clear and customer-friendly return and refund policy. With a 45-day return window, no restocking fees, and several refund options, it’s easy to get a full refund or exchange when needed—so long as you keep your receipt and original packaging. For added peace of mind, many products are backed by a limited 90-day warranty, and online support is readily available.

Whether you're a first-time customer or a regular buyer, it pays to know your return rights and follow the correct steps. That way, if something doesn’t work out, you’ll be ready to take action quickly and get the refund or replacement you need.