Aveda

Aveda Return Policy Explained

Shopping at Aveda.com should be a stress-free experience. We understand that sometimes you might need to return or exchange an item, and that's why we have a hassle-free return policy in place. Whether you're a new customer or a seasoned Aveda fan, this guide will walk you through everything you need to know about returning items to Aveda.com.

Returns and Refunds

Aveda.com accepts returns for most items purchased directly from their website. Here's a quick breakdown of the key points:

• Return Window: You have 60 days from the date of purchase to return your items.
• Condition of Returned Items: Items must be in new or gently used condition.
• Non-Returnable Items: Products marked as final sale or non-returnable cannot be returned.
• Refunds: Refunds will be issued to the original form of payment used for the purchase. Shipping and delivery fees are non-refundable.

Exchanges

Exchanging an item at Aveda.com is simple. Just follow the return process for the unwanted item, and once your return is processed, you'll receive a refund. Then, you can place a new order for the product you actually want.

Refund Processing Time

Aveda aims to process returns within 3 business days of receiving the items at their warehouse. You'll receive a confirmation email with the refund amount once your return is complete. The actual time it takes for the refund to show up in your account may vary depending on your bank.

How to Return an Item

Returning an item to Aveda.com is easy! Here's what you need to do:

1. Make sure the item is in new or gently used condition.
2. Pack the item securely, ideally using the original packing materials.
3. Include any free gifts or promotional items that came with your order.
4. Ship the package to the return address provided on your shipping confirmation email.

Alternatively, you can return eligible items purchased online to select Aveda stores in the United States. This excludes locations like Nordstrom and Aveda Salons.

Returning Without a Receipt

If you don't have a receipt for your return, don't worry! Aveda's customer service team can still help you out. Just contact them via CHAT for assistance. They'll guide you through the return process and ensure everything is handled smoothly.

Returning Used Items

Aveda.com understands that you might want to try out a product before you commit to keeping it. That's why they accept returns of gently used items. This means you can return products that have been lightly used but are still in good condition.

Returning Without the Original Box or Packaging

While Aveda recommends using the original packaging when possible, they understand that this isn't always feasible. You can still return items without the original box, but just make sure to pack them securely to prevent damage during shipping.

Returning Gifts

Gift returns are accepted at Aveda.com! If you received an Aveda gift that you don't want, you can return it for a refund. If you'd prefer not to have the refund issued to the original payment method, contact Aveda's customer service via CHAT. They'll help you process the return and find a suitable solution.

Contacting Aveda's Customer Service

Aveda's friendly customer service team is happy to help with any questions you may have about returns or exchanges. Here are the ways you can reach them:

• Chat: Use the chat feature on Aveda.com for immediate assistance.
• Phone: Call 1-800-644-4831 to speak with a customer service representative.
• Damaged Items: If you receive a damaged item, report the issue immediately upon receipt. Keep the original packaging and contact customer service for further instructions.

Final Thoughts

Aveda.com's return policy is designed to make your shopping experience as convenient as possible. With 60 days for returns, acceptance of gently used items, and multiple return options, Aveda.com strives to ensure customer satisfaction. Remember to keep your items in good condition, return them within the 60-day window, and contact customer service if you have any questions. Happy shopping!