Back Market

Back Market Return Policy Explained

Shopping for refurbished electronics on Back Market offers excellent value, backed by customer-friendly policies that give you peace of mind. If you’ve ever wondered what happens when an item isn’t quite right or a technical issue appears, you’re in the right place. The return and warranty process is designed to be straightforward—whether you simply change your mind or discover a defect.

Generally, Back Market allows a generous window to return an item for a full refund or exchange. For problems that arise later, their comprehensive warranty has you covered. This article breaks down the Back Market return policy, so you know exactly what to expect and how to proceed for a quick and easy resolution. From initial returns to warranty claims and refund timelines, we cover all the essentials.

What Is The Return And Refund Policy For Back Market?

Back Market offers a simple, customer-centric return policy. If you change your mind for any reason, you can return your purchase within 30 days of receiving it. This period is considered a "withdrawal," entitling you to a full refund.

Key points for returns within 30 days:

• The seller pays return shipping costs.
• Back Market covers shipping insurance, so you won’t incur extra charges.
• There are no restocking fees, making returns risk-free.

After this 30-day period, returns due to a change of mind are no longer accepted. However, your purchase remains protected by a 1-year warranty that covers hardware defects. If the seller cannot repair or replace the defective item during warranty, they will issue a full refund.

Does Back Market Offer Exchanges?

Yes. Within the initial 30 days after delivery, you can choose between a full refund or exchanging your item for another device. This option is useful if you want the same type of product but with a different model or to replace a minor issue.

To request an exchange:

• Follow the same return process via your account.
• Specify that you want an exchange instead of a refund.

Beyond the 30-day window, under the 1-year warranty, the process focuses on repair or replacement. If repair isn’t possible, the seller will replace your item with a comparable refurbished device. If neither repair nor replacement is feasible, a full refund will be processed automatically.

How Long Does It Take To Get A Refund From Back Market?

Refund timing depends on your original payment method once the seller approves and processes the refund:

• Credit/debit cards: Typically within 5 business days.
• PayPal: Usually processed back within 5 business days.
• Klarna: Refunds can take up to 10 business days.
• Vouchers or promo codes: No cash refunds; contact Customer Care to receive a new code of equivalent value.

You can track your refund status by checking for a "Refunded order" banner in your account order history or reviewing your conversation thread with Customer Care.

What Is Back Market's Warranty?

Every device comes with a 1-year warranty starting on the delivery date, protecting you against hardware defects not caused by user damage.

Warranty covers:

• Hardware malfunctions.
• Repair, replacement, or refund if repair/replacement is not possible.

What the warranty does NOT cover:

• Significant physical damage (e.g., broken screen).
• Liquid or oxidation damage.
• Normal wear and tear, like battery degradation.
• Damage caused by unauthorized repairs or opening the device.

If your item is out-of-warranty, the seller will return it unrepaired.

How Can You Return An Item To Back Market?

Returning an item is simple but requires a few important steps for a smooth process:

Steps to return:

1. Start the Return:
   Log in to your Back Market account, go to the "Orders" page, and click “Get help” for the order you wish to return. Submit your return request by following the prompts.
2. Provide Photos:
   Upload clear photos of the device from all angles, including the screen turned on and off, to verify its condition.
3. Back Up and Wipe Data:
   Save any personal data. The seller may restore the device to factory settings, which will erase all information.
4. Disconnect Accounts:
   Sign out of iCloud, Google, Samsung accounts, and deactivate any tracking features. Failure to do so will delay processing as the seller needs device access.
5. Pack and Ship:
   Securely pack the device and use the prepaid return label emailed to you.

Can I Return A Back Market Item Without A Receipt?

Yes. You do not need a physical receipt because all purchases and returns are managed digitally through your Back Market account. Your order history within your account serves as proof of purchase.

To start a return, simply log in, find the order, and select “Get help.” The system handles the return authorization and shipping labels without any paper receipts required.

Can You Return Used Items To Back Market?

Yes. Since Back Market only sells refurbished (pre-owned) devices, all items are technically used and eligible for return.

You can return the device within 30 days for any reason as long as it is in the same condition as received. The return and warranty policies do not cover damage caused during your use, such as cracked screens or water damage.

Photos of the current condition are required to verify eligibility.

Can You Return A Back Market Item Without The Original Box Or Package?

Back Market does not require the original packaging for returns. The critical factors are:

• The device’s condition.
• Proper data backup and account disconnection.
• Secure packaging to prevent damage in transit.

Using the original box is recommended if you still have it, but its absence will not disqualify your return.

Can I Return A Gift To Back Market?

Returning a gift requires the cooperation of the original purchaser, as returns are tied to the buyer’s Back Market account.

If you received an item as a gift and want to return it, the buyer must:

1. Log into their account.
2. Initiate the return process.
3. Receive the refund on their original payment method.

Clear communication with the gift giver is necessary to complete the return.

How To Contact Back Market?

The fastest way to get support is through your Back Market user account:

1. Log in to your account.
2. Go to the "Orders" section.
3. Find the relevant order and click “Get help.”
4. Follow prompts to describe your issue.

A customer care representative will respond within one business day. For specific requests like refund ARN numbers, you may be directed to specialized contact forms.

Conclusion

Back Market’s policies put customer satisfaction first, offering a 30-day, no-questions-asked return window for a full refund or exchange, plus a 1-year warranty for hardware defects. Following their return steps carefully—especially backing up data and disconnecting accounts—ensures a hassle-free experience. With these protections in place, you can confidently shop refurbished electronics knowing support is available long after your purchase.