Brilliant Earth

Brilliant Earth Return Policy Explained

When investing in a piece of jewelry from Brilliant Earth, customers can shop with confidence thanks to the comprehensive and customer-friendly return policy. Whether you're a new shopper or a regular client, understanding the ins and outs of the return policy can enhance your shopping experience and ensure satisfaction with your purchase. Let's dive into what you need to know about Brilliant Earth's return policy.

What Is The Return And Refund Policy For Brilliant Earth?

Brilliant Earth prioritizes customer satisfaction by offering a free 30-day return or exchange policy. If you're not completely happy with your purchase for any reason, you can return or exchange it within this period. The company also provides a 60-day free resize service for rings, ensuring a perfect fit. Additionally, customers benefit from free shipping for both deliveries and returns, along with secure and insured shipping processes.

Does Brilliant Earth Offer Exchanges?

Yes, Brilliant Earth allows exchanges within the 30-day period. However, items like engraved jewelry, personalized pieces, and custom designs may have certain restrictions or fees for exchanges.

How Long Does It Take To Get Refund From Brilliant Earth?

After your return is received and inspected by Brilliant Earth's Quality Assurance team, the refund process is initiated. The time frame for the refund to be reflected in your account will depend on your payment provider, but Brilliant Earth works promptly to ensure a swift process.

How Can You Return An Item To Brilliant Earth?

Returning an item to Brilliant Earth involves the following steps:

• Initiate the Return: Contact Brilliant Earth by phone at 800.691.0952 to start the return process.
• Email Confirmation: After the call, you will receive an email with a return shipping authorization number and a free FedEx return shipping label.
• Packaging: Place the item back in the original packaging. If the original packaging is not available, ensure the item is in a secured package within a small FedEx Priority box, which is then placed inside a medium FedEx Priority box.
• Include Promotional Gifts: If there were any promotional gifts included with your purchase, make sure to include them in the return package. You may keep any complimentary jewelry cleaner received.
• Seal and Label: Seal the package securely and label it with the shipping authorization number. Affix the provided FedEx return shipping label to the outside of the package.
• Drop Off: Take the package to a FedEx Staffed location. Do not leave it in FedEx Drop Boxes or Non-FedEx Staffed locations to ensure full insurance coverage.
• Obtain Receipt: When dropping off the package, obtain a FedEx receipt as proof of insurance.
• Refund Processing: Once Brilliant Earth receives the returned item, their quality assurance team will inspect it. If approved, the refund process will take approximately 5 business days.

Please note that the return policy is valid for 30 days from the date your purchase is available for shipment or pickup, and items must be in unworn condition. Custom designed jewelry, resized, or modified items are not eligible for return. For further details or assistance, you can also contact Brilliant Earth via live chat on their website.

Can I Return A Brilliant Earth Item Without A Receipt?

Having a receipt or order confirmation is crucial for processing a return. If you're missing this documentation, contact Brilliant Earth's customer service for assistance.

Can You Return A Brilliant Earth Item Without The Original Box Or Package?

Although it's ideal to use the original packaging for returns, it's not a requirement. Please make sure to package the jewelry securely following the guidelines from Brilliant Earth. This is to ensure the items are fully protected and arrive without damage during the shipping process.

Can You Return Used Items To Brilliant Earth?

Items must be in unworn condition to be eligible for return. If an item shows signs of wear, it may not qualify for a refund or exchange.

Can I Return A Gift To Brilliant Earth?

Gifts can be returned following the same return policy. If you received a gift and would like to make a return or exchange, reach out to Brilliant Earth's customer service for guidance on how to proceed.

How To Contact Brilliant Earth?

For any inquiries regarding returns, exchanges, or resizing, you can contact Brilliant Earth directly by calling 800.691.0952. Their customer service team is ready to assist you with any questions or concerns you may have.

Conclusion

Brilliant Earth's return policy is designed with the customer's peace of mind at its core. With the flexibility of free 30-day returns and exchanges, and 60-day free resizing, you can shop with confidence. Always remember to initiate returns or exchanges within the specified timelines and follow the proper procedures to ensure a smooth and successful experience. For any uncertainties or assistance, Brilliant Earth's customer service is just a phone call away.