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By Terry is a luxury skincare and cosmetics brand founded by Terry de Gunzburg, a renowned beauty expert. The brand is known for its high-performance, innovative products that combine skincare benefits with makeup, offering a range of foundations, serums, creams, and makeup tools. By Terry emphasizes using premium ingredients, such as hyaluronic acid and anti-aging actives, to create products that enhance both skin health and beauty. With a commitment to excellence, By Terry aims to provide sophisticated, effective beauty solutions for a radiant and youthful complexion.
When shopping online at By Terry Paris, it’s important to be familiar with the company’s return policy. Whether you’re a first-time buyer or a loyal customer, having a clear idea of how returns, exchanges, and refunds work can help you make confident purchasing decisions. By Terry’s return process is straightforward, but it’s always helpful to know the steps involved. This guide will provide a detailed breakdown of their return and refund policy, along with practical tips for making the process as smooth as possible.
By Terry accepts returns of unwanted items, provided they meet certain conditions. The items must be unopened, unused, and returned in their original packaging. Customers are responsible for covering the return shipping costs. Once By Terry receives the returned item at their warehouse, they inspect it to ensure it meets their guidelines. If everything checks out, a full refund will be issued for the goods.
Currently, By Terry’s return policy does not mention a dedicated exchange process. Instead, returns are handled by refunding the original purchase, allowing customers to place a new order for the desired product. This means you can still get what you need, but the process is more straightforward than a traditional exchange.
Refunds are typically processed quickly after the returned item has been received and approved. Although exact timelines can vary, most customers find that their refunds are completed within 14 days. This timeframe includes the inspection process and the issuance of the refund, ensuring you receive your money back as soon as possible.
Returning an item to By Terry involves just a few steps:
A receipt or proof of purchase is required to process any returns. Without this documentation, By Terry cannot verify the original transaction or refund the purchase price. Make sure to keep your order confirmation or receipt handy if you think you might need to return something.
By Terry’s return policy is clear: opened or used products are not eligible for a refund. Items must remain unopened and unused to qualify for return. This policy helps ensure that all customers receive fresh, high-quality products with every order.
The original packaging is a requirement for returns. If you’ve discarded the packaging or it’s been damaged, your return might not be accepted. By Terry’s policy is designed to maintain quality standards and ensure that all returned items can be restocked or refunded appropriately.
Gifts can be returned following the same guidelines as any other item. As long as the gift is unopened, unused, and in its original packaging, it can be sent back for a refund. However, proof of purchase—such as a gift receipt or order confirmation—will still be required.
If you have questions or need assistance with the return process, you can easily reach By Terry’s customer service team. Their contact details are:
The team is ready to help clarify any uncertainties and guide you through the return process.
By Terry’s return policy is designed to be as clear and straightforward as possible. Unopened, unused items in their original packaging are eligible for a full refund, though customers are responsible for the return shipping. Proof of purchase is essential, and returns of opened or used items are not allowed. By following these guidelines and contacting customer service when needed, you can ensure a smooth and hassle-free return experience.
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