Chico's

Chico's Return Policy Explained

When shopping at Chico’s, being aware of the return policy is just as important as finding the perfect outfit. Whether you’re purchasing online or in-store, having clear information about your options for returns, refunds, and exchanges can make the process seamless. In this guide, we’ll cover everything you need to know about Chico’s return and refund policies so you can shop with confidence.

What Is the Return and Refund Policy for Chico’s?

Chico’s offers a straightforward return policy that allows customers to return or exchange merchandise within 60 days of the original purchase. This window gives you ample time to decide if your purchase meets your expectations. Items must be in their original condition—unworn, unwashed, and with tags still attached. Certain exclusions apply, such as final sale items, gift cards, and gift boxes, which cannot be returned or exchanged. Once the return is processed, eligible refunds are issued in the same form of payment used at purchase.

Does Chico’s Offer Exchanges?

If you find that a different size or color would better suit your needs, Chico’s exchange process is simple. Within the 60-day return window, you can exchange your item by circling the one you wish to swap on your packing slip and noting the preferred size or color. Another convenient option is to contact customer service at 1-888-855-4986, where a representative can help you place the replacement order. Once your exchange request is handled, return the original item by following Chico’s return instructions.

How Long Does It Take to Get a Refund from Chico’s?

After Chico’s receives your returned merchandise, it can take up to two weeks for them to process your refund. This timeline ensures that they carefully inspect the returned item and issue your refund correctly. The refund is typically returned to the original payment method, and if you used a gift receipt, the refund will be given as a merchandise credit.

How Can You Return an Item to Chico’s?

Returning items to Chico’s is easy, with two main options available:

• In-store returns: Bring your purchase and the original receipt to any Chico’s boutique (excluding outlet stores). A sales associate will assist you with the return or exchange, making it a quick and hassle-free process.
• Returns by mail: Use the Chico’s Returns Portal to print a prepaid shipping label. While this option is convenient, keep in mind that a $7 handling fee will be deducted from your refund. Alternatively, you can choose your own shipping method, ensuring you have a trackable and insured delivery service.

Can I Return a Chico’s Item Without a Receipt?

Chico’s understands that receipts can sometimes be misplaced. While having the original receipt is ideal, you can still process a return without it. However, in these cases, the refund amount is based on the lowest historical selling price of the item, and the refund will be issued as store credit. This ensures that customers can still make returns even if the original proof of purchase is unavailable.

Can You Return Used Items to Chico’s?

Chico’s return policy requires that all returned merchandise be unworn, unwashed, and in its original condition. This ensures that other customers receive high-quality items. If the merchandise is defective, you can still return it. However, items that show signs of wear or have been washed will not qualify for a return.

Can You Return a Chico’s Item Without the Original Box or Packaging?

While it’s always preferable to return items in their original packaging, Chico’s primarily focuses on the condition of the merchandise. As long as the item is unworn, unwashed, and retains its original tags, it can still be returned, even without the original box.

Can I Return a Gift to Chico’s?

Gifts are often returned when the recipient needs a different size, color, or style. Chico’s makes gift returns simple. If you have a gift receipt, the return will be processed as store credit. If no gift receipt is available, the refund will be issued at the lowest historical price of the item, ensuring the recipient can still make a new selection.

How to Contact Chico’s

If you have questions about the return policy or need assistance with a return, Chico’s customer service team is just a call or email away. Dial 1-888-855-4986 to speak with a representative or send an email to [email protected]. The customer service team can guide you through the process and answer any questions you may have.

Conclusion

Chico’s return policy is designed to make your shopping experience stress-free. With a generous 60-day return window and convenient options for returns and exchanges, you can feel confident in your purchase. Whether you need a different size, wish to return an item without a receipt, or have questions about returning a gift, Chico’s has you covered. Remember to keep your items in original condition, follow the provided steps, and reach out to customer service if you need additional help. With these details in mind, shopping at Chico’s is both enjoyable and worry-free.