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Color Wow is a distinguished hair care brand that offers award-winning products designed to cater to both natural and color-treated hair. Their line includes innovative solutions like Dream Coat, Root Cover Up, and One Minute Transformation, tailored to tackle frizz and enhance hair's appearance. With a focus on safety and effectiveness, Color Wow's products are formulated without sulfates, parabens, gluten, and are cruelty-free, ensuring top-notch care for a variety of hair needs. Their commitment to quality has garnered over 70 beauty awards, making them a trusted choice for achieving exceptional hair results.
Color Wow's return policy offers a straightforward approach for customers seeking refunds on their purchases. Whether you're a new shopper or a regular patron, understanding the return process can ensure a smooth experience. This guide will take you through key aspects of the policy, helping you navigate returns with ease.
Color Wow provides customers with a generous 30-day window to return products for a full refund if they're not satisfied. Products must be returned in their original condition, and while delivery or handling charges are not reimbursed, the refund process is designed to be as painless as possible.
Unfortunately, Color Wow does not offer exchanges for items unless they were damaged upon arrival. In such cases, customers can contact customer service to resolve the issue.
After the returned goods are received and verified, refunds are processed promptly. Customers can expect their account to be credited within 14 days from the receipt of the returned product.
To return an item to Color Wow, please follow these steps:
Please note that Color Wow's return policy may have specific terms and conditions, so it's advisable to review them or contact customer service for any clarifications. If you are located outside the United States, please check if international return policies apply.
Proof of purchase is required for all returns, so make sure to include your packing slip or other documentation when returning an item.
The return policy does not explicitly address used items, but products should be returned in their original condition. If you have concerns about returning a slightly used product, it's best to reach out to customer service for guidance.
If you received a Color Wow product as a gift, you could still return it within the 30-day period. Include any gift receipt or proof of purchase you may have to facilitate the refund process.
For any return-related queries or issues, you can reach Color Wow customer service by phone at 1-844-495-5969, email at [email protected], or by physical mail at their office address.
Color Wow's return policy is designed with customer satisfaction in mind. By following the guidelines provided, you can ensure a smooth return process and receive your refund without undue delay. Remember to start your return within the 30-day period and to include all necessary information with your returned products.
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Reviews 2 reviews
Product does not work as described and they do not take returns of products that don't work as advertised.
Did not give my hair body and infact left it limp and silky smooth, not the look I was expecting