Colorescience

Colorescience Return Policy Explained

At Colorescience, customer satisfaction is paramount. However, we understand that sometimes a product may not meet your expectations. That's why colorescience.com has a comprehensive return policy to ensure you can shop with confidence. Whether you're a new or regular customer, this guide will help you understand everything you need to know about returning items to Colorescience.

What Is The Return And Refund Policy For Colorescience?

Colorescience offers a 30-day return policy from the date of shipment for most products. During the Black Friday Event, this period is extended to 45 days. If you are not completely satisfied with your purchase, you can return eligible items for a refund to the original payment method. Please note that shipping costs, if applicable, are non-refundable.

Does Colorescience Offer Exchanges?

Yes, Colorescience does offer exchanges if the product you received isn’t quite right. If the product is available, they will exchange it. If not, a return can be processed instead. Once processed, all exchanges are final sale. To initiate an exchange, contact [email protected].

How Long Does It Take To Get Refund From Colorescience?

Processing of your refund may take up to 5-8 business days after it is received. Refunds will be made using the original form of payment. It can take up to two payment cycles for your credit card statement to reflect the refund.

How Can You Return An Item To Colorescience?

To return an item, follow these steps:

• Contact [email protected] with your full name, order number, and the email associated with the order.
• Wait for approval and a shipping label from the Colorescience Concierge team.
• Place the provided shipping label on your return package.
• Drop off the package at your nearest post office or outgoing mailbox.

Ensure you do not address the package as “Return to sender” to avoid a $15 fee.

Can I Return A Colorescience Item Without A Receipt?

While it is preferable to have your order number, Colorescience can typically help you locate your purchase using the email address associated with the order. Contact [email protected] for assistance.

Can You Return Used Items To Colorescience?

Yes, you can return gently used items. Colorescience understands that testing a product can take time. Ensure the product is returned within the 30-day (or 45-day during the Black Friday Event) window with the original packaging.

Can You Return A Colorescience Item Without The Original Box Or Package?

While it is recommended to keep the original packaging, you can still return items without it. However, ensure that the product is securely packaged to prevent damage during the return shipment.

Can I Return A Gift To Colorescience?

Yes, gifts can be returned. If your return reduces the purchase below the original gift threshold, the value of the gift will be subtracted from your refund. Alternatively, you can choose to keep the gift and accept the adjusted refund amount.

How To Contact Colorescience?

If you have any questions or need to initiate a return or exchange, you can contact Colorescience via email at [email protected]. Their customer service team is ready to assist you with any inquiries or concerns.

Final Thoughts

Colorescience.com aims to provide a seamless shopping experience with a customer-friendly return policy. Whether you need to return a product or have questions, their dedicated team is there to help. Remember to keep your packaging, act within the return window, and reach out to the Concierge team for any assistance. Shopping with Colorescience is designed to be worry-free, ensuring you find the perfect product for your skin.