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East Fork is a pottery and home goods company based in Asheville, North Carolina. They are known for their contemporary ceramic dinnerware, which is made with regional materials and crafted with integrity. As a certified B Corporation, East Fork is committed to sustainability and ethical business practices. Their products range from plates and bowls to mugs and serving platters, available in a variety of colors and styles. East Fork's creations are not only functional but also aesthetically pleasing, designed to enhance the everyday dining experience.
Shopping online can sometimes be tricky, but East Fork makes it easier with a clear and customer-friendly return policy. Whether you're a new or regular customer, understanding the ins and outs of the East Fork return policy can make your shopping experience smoother. This guide covers all aspects of their return policy, ensuring you know exactly what to expect if you need to make a return or exchange.
East Fork offers a generous return and refund policy. If you're unsatisfied with your order, you can exchange the merchandise, receive a store credit, or get a refund to the original form of payment within 30 days of receiving your items. Remember, all returns and exchanges require proof of purchase, and items must be in new, unused condition.
Yes, East Fork happily offers exchanges. If you received a piece that isn't quite what you expected, contact [email protected] within 30 days of receiving your merchandise. The Care team will send you return instructions, and once the item is returned in acceptable condition, you'll receive a store credit for the full purchase amount (minus shipping costs).
Refunds for returned merchandise are processed only after the items are received in acceptable condition. Once the returned items are inspected, East Fork will issue a refund to your original form of payment. The timeline for the refund to appear in your account may vary based on your bank or credit card provider.
To return an item to East Fork, follow these steps:
Ensure that the items are in new, unused condition and securely packed to avoid damage during transit.
No, all returns and exchanges require proof of purchase. Be sure to keep your receipt or order confirmation email as it will be necessary to process any returns or exchanges.
No, East Fork only accepts returns of items that are in new, unused condition. If the items show signs of use, East Fork will not be able to process your return or exchange.
While it's best to return items in their original packaging, East Fork understands that this isn't always possible. As long as the item is in new, unused condition and securely packed, it can be returned without the original packaging. However, ensure the item is protected during transit to avoid any damage.
Yes, if you received a piece of pottery as a gift and would prefer something different, you can return it for store credit. Contact the Care team at [email protected] to initiate the process.
If you have any questions or need assistance with a return or exchange, you can contact East Fork's Care team at [email protected]. They are prompt in providing return instructions and addressing any concerns you might have.
East Fork's return policy is designed to make your shopping experience as seamless as possible. With a 30-day return window and options for exchanges and store credit, you can shop with confidence. Always remember to keep your proof of purchase and ensure items are in new, unused condition for returns. For any questions, East Fork's Care team is just an email away at [email protected].
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