Exuviance

Exuviance Return Policy Explained

Exuviance offers high-quality skincare products, but sometimes returns are necessary. If you’re considering returning an item to Exuviance, understanding their return and refund process is essential. Below, we’ll guide you through the steps, timelines, and important details to make the return process as hassle-free as possible. Whether you're a first-time customer or a regular shopper, these tips will help you handle returns smoothly.

What Is The Return And Refund Policy For Exuviance?

Exuviance provides a 30-day money-back guarantee for all purchases made through their official website. If you’re unsatisfied with a product for any reason, you can return it within this time frame. Make sure that the item is in its original packaging and in like-new condition. To initiate the return, contact their customer service for instructions and a return form.

Note: Exuviance does not cover shipping charges for returns, and refunds are processed within 10 business days of receiving the returned merchandise.

Does Exuviance Offer Exchanges?

Currently, Exuviance does not offer direct exchanges. However, you can return the unwanted product for a refund and place a new order for a different product if needed. Follow the standard return process, and once your return is processed, simply make a new purchase.

How Long Does It Take To Get A Refund From Exuviance?

After Exuviance receives your returned product, they will process the refund within 10 business days. The refund will be credited to the original payment method. It may take up to two billing cycles for the refund to appear on your statement, depending on your bank or credit card provider.

How Can You Return An Item To Exuviance?

To return a product, follow these steps:

• Contact Exuviance customer service at 1.800.225.9411 between 9:00 AM and 5:30 PM EST, Monday through Friday.
• Obtain return instructions and a product return form.
• Package the item in its original packaging and condition.
• Ship the package using a carrier of your choice (Exuviance does not cover return shipping costs).

Ensure that you keep your shipping receipt in case of any issues during transit.

Can I Return An Exuviance Item Without A Receipt?

No, Exuviance requires proof of purchase for all returns. Ensure that you keep your order confirmation or receipt when making a purchase, as it will be necessary when requesting a refund.

Can You Return Used Items To Exuviance?

If you’ve used the product and are not satisfied, Exuviance still allows returns within their 30-day return window, provided the product is in its original packaging and in like-new condition. The company aims to ensure customer satisfaction, even if the product has been lightly used.

Can You Return An Exuviance Item Without The Original Box Or Packaging?

No, all returned items must be in their original packaging and condition. Be sure to keep the packaging until you are certain you are satisfied with your purchase.

Can I Return A Gift To Exuviance?

If you received a gift from Exuviance and need to return it, you will still need the original order information. Contact their customer service for further assistance with gift returns.

How To Contact Exuviance?

If you have questions about your return or need assistance, you can reach Exuviance customer service at 1.800.225.9411. They are available Monday through Friday, from 9:00 AM to 5:30 PM EST. You can also visit their official website for additional information.

Conclusion

Returning an item to Exuviance is straightforward as long as you follow the proper steps and keep the timelines in mind. Remember to return the product in its original packaging and contact customer service for guidance if needed. By adhering to Exuviance's return policy, you can ensure a quick and easy return process, whether it's your first purchase or you're a returning customer.