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Gelin Diamond specializes in custom jewelry, offering a variety of 14 karat gold and diamond personalized pieces since 2011. It offers a wide range of products, such as engagement rings, necklaces, earrings and bracelets, all made with high quality diamonds. Committed to customer satisfaction, they offer services such as same-day shipping, a buy now, pay later option and a 30-day risk-free return policy. Their dedication to quality and service has earned them a high customer satisfaction rating. Gelin Diamond stands out for their unique custom jewelry options and reliable customer service.
At Gelin Diamond, customer satisfaction is our top priority. We understand that sometimes, despite our best efforts, a product might not meet your expectations. That's why we've designed a hassle-free return policy to ensure you can shop with confidence. Whether you're a new customer or a returning one, here's everything you need to know about our return policy.
Our return policy is simple and straightforward. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving the item. We offer a no-questions-asked refund policy for all purchases made within the United States. To initiate a return, contact our customer service team, and they'll provide you with a prepaid UPS return label and instructions on how to proceed.
Yes, Gelin Diamond does offer exchanges. If you'd like to exchange your item for a different one, simply contact our customer service team, and they'll guide you through the process. Please note that the item must be in its original condition and packaging for an exchange to be processed.
Once we receive your returned item, we aim to process your refund within a reasonable time frame. Typically, it takes between 2-4 business days for our team to process your return request. After processing, the refund will be issued to your original payment method, and you should see it reflected in your account shortly thereafter.
Returning an item to Gelin Diamond is easy:
Once we receive your parcel, we will process your return within 2-4 business days.
While having a receipt makes the return process smoother and faster, Gelin Diamond understands that receipts can sometimes be misplaced. If you don't have your receipt, contact our customer service team for assistance. They will help you identify your purchase and process your return.
To ensure the highest quality for all our customers, we only accept returns of items that are in their original, unused condition. If the item shows signs of wear or has been altered, it may not be eligible for a return. Contact our customer service team for specific inquiries about used items.
We prefer that items are returned in their original packaging to protect them during shipment. However, if you no longer have the original box, please use a suitable alternative to ensure the item is secure. Contact our customer service team for further guidance.
Yes, you can return a gift to Gelin Diamond. If you received a gift and would like to return or exchange it, contact our customer service team with the details. They will assist you in processing the return or exchange, ensuring a smooth experience.
For any return-related inquiries or other questions, you can reach Gelin Diamond's customer service team by:
Our team is dedicated to providing you with the best possible support.
At Gelin Diamond, we strive to make your shopping experience as seamless as possible. Our return policy is designed with your convenience in mind, ensuring you can shop with confidence. If you have any questions or need assistance, our customer service team is always here to help. Thank you for choosing Gelin Diamond, and we look forward to serving you again.
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