Gilt

Gilt Return Policy Explained

Shopping at Gilt provides an array of luxurious items, but sometimes what you order isn't quite right. Whether you've changed your mind, or it isn't what you expected, understanding the Gilt return policy is essential. This article aims to demystify the process, providing you with clear guidelines for a hassle-free return. Whether you're a new customer or a frequent shopper, this guide will help ensure your returns are smooth and straightforward.

What Is The Return And Refund Policy For Gilt?

At Gilt, you can return most items within 30 days from the shipment date. Items must be in their original condition, including all packaging and tags. When you choose to return for merchandise credit, you enjoy free return shipping, while opting for a refund to the original payment method incurs a $11.99 return fee. Note that "Final Sale" items cannot be returned.

Does Gilt Offer Exchanges?

Gilt's inventory features limited quantities that change regularly, so they do not offer direct exchanges. If you're not satisfied with your purchase, you can return the item and, if desired, place a new order for an alternative if it's still available.

How Long Does It Take To Get Refund From Gilt?

Once Gilt receives your return, merchandise credits appear on your Gilt account within 3-5 business days. Refunds to the original form of payment, less the return fee, will be processed within 10 business days, depending on your bank's processing times.

How Can You Return An Item To Gilt?

How Can You Return An Item To Gilt? Step by step

Returning an item to Gilt is a straightforward process. Follow these steps:

1. Log in to your Gilt account.
2. Go to your Order History.
3. Find the item you wish to return.
4. Click on the 'Return Item' option.
5. Fill out the return form.
6. Print the prepaid shipping label.
7. Pack the item securely.
8. Attach the shipping label to the package.
9. Drop off the package at a shipping carrier location.
10. Track your return using the provided tracking number.

Ensure that the item is in its original condition, with all tags attached, for a successful return.

Can I Return A Gilt Item Without A Receipt?

For a smooth return process, you'll need the receipt or packing slip that lists the order number or shipment ID. Keep your documentation handy to avoid any issues when returning an item.

Can You Return Used Items To Gilt?

Items must be returned unused and in their original condition. Gilt will not accept returns on items that have been worn or altered.

Can You Return A Gilt Item Without The Original Box Or Package?

All returns must include the original box or packaging, along with any accessories, warranty cards, and extras that came with the item.

Can I Return A Gift To Gilt?

If you received an item as a gift, you could return it for merchandise credit. You'll need to create a Gilt account and provide the gift receipt or packing slip.

How To Contact Gilt?

For any issues or questions regarding returns, contact Gilt Customer Service by filling out a form here, or by calling 1-800-789-2233.

Conclusion

By keeping these tips in mind, you can navigate Gilt's return policy with ease. Remember the importance of timing, condition, and documentation for a successful return. Should issues arise, Gilt's customer service is ready to assist. This guide ensures that your Gilt shopping experience remains exceptional, even when a return is necessary.