Harney & Sons

Harney & Sons Return Policy Explained

At Harney & Sons, customer satisfaction is a top priority. Whether you're a first-time buyer or a returning customer, understanding the harney.com return policy is essential for a smooth shopping experience. This guide provides all the details you need to make returns or exchanges with ease. Read on to find out everything about Harney & Sons’ return and refund policies.

What Is The Return And Refund Policy For Harney & Sons?

Harney & Sons accepts returns within 30 days of delivery. If you received an incorrect or damaged item, contact customer service immediately via phone at 888-427-6398 or email at [email protected]. Although return shipping labels are not provided unless it's a quality control issue, the company offers store credit for opened tea returns.

Does Harney & Sons Offer Exchanges?

Yes, Harney & Sons offers exchanges. If you received an incorrect or damaged item, you can request a replacement. Make sure to contact them immediately to expedite the exchange process. Including a copy of your packing slip and a note specifying the issue will help speed up the process.

How Long Does It Take To Get Refund From Harney & Sons?

Refunds are typically processed within 5-7 business days after the returned item is received and inspected. If you opt for store credit instead of a refund, the credit is issued as soon as the return is processed.

How Can You Return An Item To Harney & Sons?

To return an item to Harney & Sons, follow these steps:

• Contact customer service to initiate the return.
• Keep a copy of your packing slip, purchase confirmation, or a note in the package with your name, phone number, address, order number, and the reason for the return.
• Send the package to: Harney & Sons Fine Teas Mail Order Returns, 5723 Route 22, Millerton, NY 12546.

Can I Return A Harney & Sons Item Without A Receipt?

While it’s best to include a receipt, Harney & Sons can still process your return if you provide your order number and other relevant details. Contact customer service for further instructions.

Can You Return Used Items To Harney & Sons?

Opened tea products can be returned for store credit. Ensure you email photos of any quality defects along with your order number to determine if a return is required. Non-food items must be unused and in original packaging to be eligible for a refund.

Can You Return A Harney & Sons Item Without The Original Box Or Package?

Non-food items must be returned in their original packaging to qualify for a refund. For tea products, store credit may be issued even if the original packaging is not intact, depending on the issue's nature.

Can I Return A Gift To Harney & Sons?

Yes, gift returns are welcomed. Harney & Sons offers store credit for returned gifts, allowing you to use the credit toward a future purchase. Ensure you include a note stating the reason for the return and your preference for store credit.

How To Contact Harney & Sons?

You can reach Harney & Sons customer service through the following methods:

• Phone: 888-427-6398
• Email: [email protected] for general inquiries, or [email protected] for international returns.
• Wholesale Inquiries: Call 800-832-8463

Final Thoughts

Understanding the harney.com return policy ensures a hassle-free experience whether you are dealing with a faulty item or simply changed your mind. With generous return windows and a customer-centric approach, Harney & Sons makes it easy to shop with confidence. Remember to keep your order details handy and reach out to customer service for any specific questions or concerns. Happy shopping!