iHerb

iHerb Return Policy Explained

iHerb offers a straightforward return policy designed to provide a seamless experience for both new and regular customers. Whether you're dealing with a damaged product or simply wish to return an item, iHerb has you covered. Let's dive into the details of the iHerb return policy, ensuring you know all the ins and outs for a hassle-free return process.

What Is The Return And Refund Policy For iHerb?

iHerb allows returns within a specified refund period. For items purchased directly through their site or app, this period lasts up to 30 days from the day you receive the product. For iHerb brand products, the period extends up to 90 days. Refunds can be issued as store credit or back to the original payment method, depending on your preference and iHerb’s discretion.

Does iHerb Offer Exchanges?

Yes, iHerb offers exchanges for items that arrive damaged or incorrect. When submitting a return request, you can choose between a refund or a replacement, if applicable. Be sure to specify the reason for your return and provide any additional details in the message section of your request.

How Long Does It Take To Get Refund From iHerb?

Refunds to your original payment method may take 7 to 10 business days to be processed by your financial institution. If you used a third-party payment provider, refunds can take up to 30 days. For international transactions, please allow up to 35 days for the refund to be completed. Store credit refunds are processed within 24 hours of approval and are available for immediate use.

How Can You Return An Item To iHerb?

1. Log in to your iHerb account and navigate to your Orders page.
2. Select the order for which you want to request a refund.
3. Choose to return the entire order or a specific item.
4. Specify the reason for your request (e.g., missing order, wrong item, damaged item, or expired item).
5. Opt for a refund or a replacement, if applicable.
6. Provide additional details or information in the Message section.
7. Submit your request and wait for a decision within 48 hours.

Can I Return A iHerb Item Without A Receipt?

For returns, you will need to access your iHerb account and go to the Orders page. This effectively acts as your receipt, making it unnecessary to have a physical copy as long as you can access your order history online.

Can You Return Used Items To iHerb?

No, iHerb requires that items must be received in their original condition to be eligible for a refund. This means that used items are not eligible for return.

Can You Return A iHerb Item Without The Original Box Or Package?

Items must be returned in their original packaging to qualify for a refund. Ensure you keep the packaging until you are certain you won’t be returning the product.

Can I Return A Gift To iHerb?

Yes, gifts can be returned to iHerb. The process is similar to regular returns. You will need to have access to the order details from the gift giver to initiate the return.

How To Contact iHerb?

If you have any issues or questions about your return, you can contact iHerb customer service via their website. Simply log in to your account, navigate to the Help section, and submit a request for assistance.

Final Thoughts

iHerb's return policy is designed to be user-friendly and efficient. By following the outlined steps and understanding the timelines, you can ensure a smooth return process. Whether opting for a store credit or a refund to your original payment method, iHerb provides flexible options to best suit your needs. Remember to keep the original packaging and promptly submit your return request to make the most of their customer-friendly policies.