KEEN

KEEN Return Policy Explained

Understanding the Keenfootwear return policy can be crucial, especially if you're planning on making a purchase or if you find yourself with a pair of kicks that don't quite fit your style or comfort needs. Keen, known for its durable and outdoor-friendly footwear, offers a straightforward and customer-oriented return policy. Whether you're dealing with a holiday gift or a personal treat, this policy ensures that your satisfaction comes first.

What Is The Return And Refund Policy For Keen?

Keen provides a generous 30-day return policy for items that don't meet your expectations. If you're within the contiguous United States, you'll enjoy free return shipping. For holiday shoppers, there's an extended period allowing returns through January 31, 2024, for purchases made from November 1, 2023, to December 31, 2023. However, it's important to note that items with warranty codes or purchased with a Pro discount must be in new, unworn condition to qualify for a return.

Does Keen Offer Exchanges?

Keen does not offer direct exchanges. Instead, customers are advised to return the unwanted item and place a new order separately. This process ensures a speedy and accurate transaction, allowing customers to receive their desired products without delay.

How Long Does It Take To Get Refund From Keen?

Once Keen receives your return, expect to wait approximately 7-10 business days for the refund to be processed. They'll send an email confirmation once the refund has been initiated to your original payment method.

How Can You Return An Item To Keen?

To return an item, visit Keen's return portal. You'll be provided with a pre-paid UPS shipping label, valid for 30 days from the order date. Remember to set up your return as soon as possible after trying on your shoes.

Can I Return A Keen Item Without A Receipt?

Receipts or proof of purchase are necessary for returns. However, if you received the item as a gift, you could contact Keen for potential exchange options.

Can You Return Used Items To Keen?

Items must be in new and unworn condition to be eligible for a return. Keen emphasizes that items with a warranty code or Pro discount are subject to this condition.

Can You Return A Keen Item Without The Original Box Or Package?

Yes, you can return items even if you no longer have the original packaging. Just make sure that the alternative packaging does not have any hazardous material markings, which could delay the refund process.

Can I Return A Gift To Keen?

If you received a gift ordered through Keen's online store, you might qualify for a one-time exchange. Contact Keen directly to explore your options.

How To Contact Keen?

If you have questions or need assistance with your return, you can email Keen at [email protected] or call their customer service at 866.676.KEEN(5336).

Conclusion

Keen's return policy is customer-friendly, accommodating, and straightforward. They've taken great care to ensure that your shopping experience, right down to returns and refunds, is as hassle-free as possible. Keep in mind the key timelines and conditions, and you'll find that whether you're a first-time buyer or a long-time Keen enthusiast, their return policy is designed with your satisfaction in mind.