Kendra Scott

Kendra Scott Return Policy Explained

When it comes to shopping at Kendra Scott, understanding the return policy can make your experience smoother and more enjoyable. Whether you're a new customer or a loyal shopper, knowing the ins and outs of the return process can save you time and hassle. In this article, we’ll break down everything you need to know about the Kendra Scott return policy, including key timelines, eligible items, and how to initiate a return.

What Is The Return And Refund Policy For Kendra Scott?

For most things, Kendra Scott has a simple return policy. Items that are unworn and unused may be returned for a complete refund provided they are returned to the Kendra Scott distribution facility within 30 days of purchase. Products ought to be undamaged and in their original packing. Nevertheless, certain products are final sale and cannot be returned or exchanged:

• Engraved pieces
• Permanently discounted or marked down merchandise
• Custom pieces created at the Color Bar®
• Birthday Discount purchases
• Gift cards
• Custom pieces created at the Color Bar®
• Kendra Scott Branded merchandise

Does Kendra Scott Offer Exchanges?

Yes, Kendra Scott allows exchanges for eligible items. You can exchange items at your nearest Kendra Scott store within 30 days of receipt. Note that exchanges are available for store credit only. Items must be unworn and unused, and some items like engraved pieces and custom creations are not eligible for exchange.

How Long Does It Take To Get Refund From Kendra Scott?

After your return package is delivered to Kendra Scott, allow up to 15 business days for your return to be processed. Business days are Monday through Friday, excluding federal holidays. The refund will be issued to your original form of payment once the return is processed.

How Can You Return An Item To Kendra Scott?

It's easy to return an item to Kendra Scott:

• Use the pre-paid return shipping label that comes with your order if you are having an online purchase sent to your house. You may print a new one at kendrascott.com/returns if you've misplaced the original.
• Fill out the Return Form that comes with your order and print a pre-paid return mailing label from kendrascott.com/returns for online orders that are picked up in-store or curbside.
• Within 30 days after delivery, eligible goods can also be returned to the Kendra Scott shop closest to you for an exchange or store credit.

Can I Return A Kendra Scott Item Without A Receipt?

While Kendra Scott prefers that you have a receipt for returns, you may still be able to return an item without one. Returns without a receipt are typically eligible for store credit, provided the item is unworn, unused, and in original packaging.

Can You Return Used Items To Kendra Scott?

No, Kendra Scott only accepts returns for items that are unworn and unused. Items must be in their original packaging with tags attached to be eligible for a return.

Can You Return A Kendra Scott Item Without The Original Box Or Package?

Items must be returned with tags intact and in their original packaging in order to get a full refund. This makes sure the item is in a condition that can be sold. If the packing isn't original, your return could not be accepted.

Can I Return A Gift To Kendra Scott?

Yes, gifts can be returned to Kendra Scott. If you have a gift receipt, you can return the item for store credit or exchange. If you do not have a gift receipt, the return will be processed as store credit.

How To Contact Kendra Scott?

For any inquiries concerning returns or exchanges, you can reach out to Kendra Scott Customer Service:

• Email: [email protected]
• Phone: 866-677-7023 (Monday – Sunday, 8am – 5pm CT)

Summing It Up

Knowing Kendra Scott’s return policy can help you shop with confidence. Remember, most items can be returned within 30 days for a full refund if they are unworn and in original packaging. For any questions or concerns, Kendra Scott’s customer service team is readily available to assist you. Happy shopping!