Luvme

Luvme Return Policy Explained

Luvme Hair is renowned for offering high-quality wigs and hair extensions that empower women to feel confident and stylish. From natural-looking everyday wigs to glamorous styles for special occasions, Luvme has built a loyal following thanks to its premium products. However, even with exceptional quality, there are times when customers may need to return or exchange items. Whether you received the wrong product, want a different style, or simply changed your mind, understanding the Luvme return policy is crucial. This comprehensive guide walks you through everything you need to know about returns, refunds, and exchanges, helping you shop confidently without worry.

What Is The Return And Refund Policy For Luvme?

Luvme accepts returns and exchanges for unused wigs within 30 days of receipt. To qualify, items must remain in their original condition. This means no cutting, bleaching, dyeing, or altering of the hair or lace. Because wigs are personal items that come into direct contact with the scalp, hygiene and safety rules prevent the return of used products.

Refunds are offered in several forms: full refund, exchange, or store credit. Once the returned item has been received and inspected, refunds are typically processed within 2 business days. Customers are generally responsible for shipping costs unless their Luvme VIP membership covers them. The VIP program offers members specific free return opportunities, which vary based on membership level.

Does Luvme Offer Exchanges?

Yes. Luvme allows exchanges for products that are unused and in their original condition. The process starts by contacting customer care to request an exchange and obtain approval. After Luvme receives and inspects the returned item, the replacement product is shipped within 3 business days. Any difference in price between the returned and new item will be adjusted before shipping. Exchanges make it easy to try a new style, color, or length without the stress of shopping again from scratch.

How Long Does It Take To Get A Refund From Luvme?

Refund processing time depends on the payment method used. After approval of the returned item, funds are returned to the original payment channel according to these timelines:

• PayPal: 3 business days
• Credit/Debit Card: up to 10 business days
• AfterPay: 3 business days
• Zip Pay: 3 business days
• Sezzle: 3 business days

If the original card has expired, you will need to contact the card issuer directly to resolve the refund. Luvme’s efficient refund process ensures customers get their money back quickly once returns are inspected.

How Can You Return An Item To Luvme?

Returning a product to Luvme is simple and structured:

1. Contact customer care within 30 days of receiving your order and provide a detailed reason for the return, including photos if requested.
2. Receive the official return address once your return request is approved.
3. Ship the item back following the instructions. Customers in the U.S. can purchase a discounted return label directly from Luvme.
4. Refund or exchange is processed within 2 business days after the returned item is received and inspected.

For international customers, return shipping must initially be covered by the buyer, but Luvme may reimburse shipping fees based on receipts for certain situations. This ensures fairness while accommodating customers outside the U.S.

Can I Return A Luvme Item Without A Receipt?

Proof of purchase is required for all returns. For online orders, your order confirmation email serves as valid proof. Without it, Luvme cannot process the return. To make the process smooth, always keep your order number and confirmation email readily available.

Can You Return Used Items To Luvme?

No. Wigs that have been used are not eligible for return or exchange. To be accepted, the product must be in original, unused condition, with untouched lace and unaltered hair. This policy ensures hygiene, safety, and product quality for all customers.

Can I Return A Gift To Luvme?

Yes, gifts can be returned if they meet the standard return requirements. You will need the order number or proof of purchase to initiate the return. Refunds, however, are always issued to the original payment method, not the gift recipient.

How To Contact Luvme?

For any questions about returns, exchanges, or other concerns, you can reach Luvme’s customer care team. They aim to respond within 24 hours, ensuring fast and helpful support. Contact them directly via email at [email protected] for prompt assistance.

Conclusion

Luvme’s return policy is designed to provide peace of mind while maintaining hygiene and product quality. Customers have up to 30 days to return or exchange unused wigs, with refunds and exchanges processed quickly once items are received. By following the proper steps and keeping your order details handy, you can ensure a smooth, stress-free return or exchange experience. Whether it’s a style change, a size adjustment, or simply a preference change, Luvme makes it easy to shop confidently and enjoy your hair products without worry.