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Mac of All Trades is an e-commerce platform founded in 1995, specializing in selling and buying refurbished Apple products. They offer a variety of Apple devices in good to excellent condition, ensuring customer satisfaction with low pricing and high levels of service. The company prides itself on being accessible, with a team ready to assist via phone or email, and has garnered recognition, including being an Inc. 5000® honoree multiple times.
Mac of All Trades is a popular destination for purchasing refurbished Apple products. Understanding their return policy is crucial for ensuring a smooth and hassle-free experience. In this article, we'll delve into the details of the Mac of All Trades return policy, providing you with everything you need to know to navigate returns, refunds, and warranties effectively.
Mac of All Trades offers a straightforward return policy. Customers have fourteen (14) days from the date of delivery to request a return. Refunds are processed within five (5) business days of receiving and inspecting the returned item. The refund amount will exclude the original shipping and handling fees. Additionally, if applicable, return shipping costs will also be deducted from the refund.
For international customers, the return policy extends to thirty (30) days from the date of delivery. The customer is responsible for return shipping, and refunds are issued within five business days of receiving the returned item.
Currently, Mac of All Trades does not offer direct exchanges. If you need a different product, you will need to return the original item within the specified return period and place a new order for the desired product. This ensures that you receive a refund for the first purchase and can proceed with buying the item you want.
Refunds are processed swiftly at Mac of All Trades. After receiving and inspecting the returned product, refunds are typically processed within five (5) business days. Store credit refunds are available for immediate use, whereas refunds to the original payment method may take up to ten (10) business days to reflect in your account.
Returning an item to Mac of All Trades is a simple process:
Remember, the return must be requested within fourteen (14) days of delivery for domestic orders and thirty (30) days for international orders.
Mac of All Trades offers a Standard Warranty for one (1) year from the date of delivery, covering hardware failures. Customers are responsible for return shipping unless they have purchased the Platinum Coverage plan. The service is usually completed within five (5) business days of receiving the product.
The Platinum Coverage plan extends the warranty to two (2) years and includes prepaid return shipping for warranty service. It can be purchased anytime within the fourteen-day return policy period.
To ensure a smooth return process, it is recommended to have your order receipt or confirmation email on hand. This helps the Customer Service team to quickly locate your order details and process your return efficiently. If you do not have a receipt, contact Customer Service for assistance.
Yes, used items can be returned to Mac of All Trades within the specified return period. The item must be in the same condition as received, with no physical damage or evidence of liquid contact. Ensure the product is securely packaged to avoid damage during transit.
While it is preferable to return the item in its original packaging, Mac of All Trades understands this may not always be possible. If you do not have the original box, ensure the item is securely packaged to prevent damage during shipping. Note that factory-sealed products are subject to a 15% restocking fee once opened, if returned.
You can reach out to Mac of All Trades through several methods:
Customer Service responds to tickets in the order they are received, so be sure to provide all required information to expedite the process.
Understanding the Mac of All Trades return policy is essential for a smooth shopping experience. With a fourteen-day return window for domestic orders and a thirty-day period for international orders, you have ample time to decide if your purchase meets your expectations. Remember to keep your receipt and original packaging for a hassle-free return process. Whether you need to return, exchange, or utilize the warranty, Mac of All Trades offers clear and customer-friendly policies to ensure your satisfaction.
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