ModLily

ModLily Return Policy Explained

When shopping online at Mod Lily, it’s important to be familiar with their return policy. Whether you’re looking to exchange an item for a different size, get a full refund, or learn how to initiate the return process, this guide provides a clear breakdown of all the essentials. We’ll cover key details about return timelines, refund options, and the conditions for returning products so you can shop confidently and resolve any post-purchase concerns.

What Is the Return and Refund Policy for Mod Lily?

Mod Lily offers a straightforward return policy. Customers have 30 days from the date of delivery to return items that don’t meet their expectations. The return process typically involves filling out a form on their website or contacting customer service. Refunds can be issued as a full refund, exchange, or store credit, depending on your preference. While original shipping and insurance fees are non-refundable, Mod Lily strives to make the rest of the process as smooth as possible.

Does Mod Lily Offer Exchanges?

Yes, Mod Lily allows one free exchange per order. If you need a new size, color, or a different item of equal or lesser value, the exchange can be initiated within the 30-day return window. Simply follow the instructions provided on their returns page, and Mod Lily will handle the rest once the item is received and verified.

How Long Does It Take to Get a Refund from Mod Lily?

Refunds are typically processed within 7 business days after the returned item reaches their warehouse. Once issued, the time it takes for the funds to appear in your account depends on the payment method. PayPal refunds may show up within 48 hours, while credit or debit card refunds might take 10–20 business days due to varying processing times at different financial institutions.

How Can You Return an Item to Mod Lily?

Returning an item is straightforward:

1. Visit the Mod Lily website and start a return via the “My Order” section if you have an account. Guests can use the Order Lookup page.
2. Follow the provided instructions to obtain a return label or return address.
3. Package the item securely, print the return label if applicable, and drop it off at the nearest post office or use your preferred shipping carrier.
   Once the package is received and checked, Mod Lily will process the return or exchange within 7 working days.

Can I Return a Mod Lily Item Without a Receipt?

A receipt or proof of purchase is generally required to initiate a return. If you no longer have the physical receipt, consider contacting Mod Lily’s customer service. They can help verify the order using details such as your email address, order number, or payment method.

Can You Return Used Items to Mod Lily?

No, Mod Lily only accepts items that are in their original, unworn condition. Products must be undamaged, unstained, and include any attached hygiene liners (for swimsuits). Worn or used items do not qualify for returns or exchanges, ensuring that all customers receive products in brand-new condition.

Can You Return a Mod Lily Item Without the Original Box or Package?

While Mod Lily prefers items to be returned in their original packaging, it’s still possible to initiate a return without the original box. Just ensure that the product is undamaged, unworn, and properly packed to avoid any issues during transit. Note that using a shipping mailer bag rather than a cardboard box may help prevent discrepancies in return labels and processing delays.

Can I Return a Gift to Mod Lily?

If you received a Mod Lily product as a gift, returns may still be possible. Contact their customer service team for guidance, providing them with any details available about the original order. They can help you navigate the process and determine if a refund, store credit, or exchange is feasible.

How to Contact Mod Lily?

If you have questions or need assistance with returns, Mod Lily’s customer service team can be reached at [email protected]. They can guide you through the return process, help locate order details, and answer any concerns you have about their policies.

Conclusion

Being familiar with Mod Lily’s return policy ensures a smoother shopping experience and peace of mind. With a clear 30-day return window, flexible refund options, and a user-friendly exchange process, Mod Lily aims to make returns as hassle-free as possible. By following the steps outlined above, you can shop confidently knowing that support is available if a product doesn’t meet your expectations.