Nood

Nood Return Policy Explained

At Nood, we want you to shop with confidence and enjoy every purchase you make. That’s why we have a com return policy that guarantees your peace of mind. No matter if you are a first-time buyer or a regular customer, this policy makes it easy for you to return or refund any item. Here are the details of how Nood ensures your satisfaction with their simple return policy.

What Is The Return And Refund Policy For Nood?

At Nood, customers can take advantage of a 90-day no-questions-asked money-back guarantee for the Flasher 2.0 device. If you're not entirely satisfied with your purchase within this period, you're eligible for a full refund or an equal value exchange. However, body care products like The Reviver, The Revealer, and The Glow Up are considered final sale and non-refundable unless you receive a damaged or defective item.

Does Nood Offer Exchanges?

Yes, Nood offers exchanges. If you're looking to exchange an item, you can start the process by contacting their customer service through the provided email. Remember, exchanges are subject to the same conditions as returns.

How Long Does It Take To Get A Refund From Nood?

Once your return is processed and received, expect the refund to be credited to the original payment method within 3-5 business days. The speed of the refund also depends on your card issuer's policies.

How Can You Return An Item To Nood?

To initiate a return you must follow the steps below:

1. Send an email to Nood at the address given on their website or your order confirmation. Include your name, order ID, and the reason for returning the product. Also, describe the condition of the product (opened or unopened, used or unused, etc.).
2. Wait for Nood to reply with return instructions. They will tell you where to send the product and how to pack it.
3. Follow the return instructions carefully and ship the product back to Nood within 10 days of receiving them. Keep the tracking number or receipt as proof of shipment.
4. If you are returning an unopened product like The Eraser, you have 30 days from the date of purchase to do so. Otherwise, you must return the product within 10 days of receiving it.
5. Once Nood receives and inspects your product, they will process your refund or exchange. You will receive an email confirmation when this is done.

Can I Return A Nood Item Without A Receipt?

Proof of purchase is required for all returns, so ensure you have your receipt or order ID handy when you reach out for a return.

Can You Return Used Items To Nood?

Used devices cannot be returned or refunded. However, if there's a defect or you encounter issues within the warranty period, you may be eligible for a repair or replacement.

Can You Return A Nood Item Without The Original Box Or Package?

All items should be returned in their original packaging when possible. This includes all original contents that came with the product.

Can I Return A Gift To Nood?

If you've received a Nood item as a gift, you can still return it under the same return policy conditions. However, you'll need proof of purchase and follow the standard return procedure.

How To Contact Nood?

For any questions or concerns about your purchase, warranty service, or the return process, you can reach out to Nood directly at [email protected].

Conclusion

Nood's return policy is designed to ensure that customers have a seamless and reassuring experience with each purchase. With a 90-day money-back guarantee on devices like the Flasher 2.0 and a 30-day return window on unopened items, you can shop with confidence. Remember, the key to a smooth return is to keep all receipts and original packaging, and to reach out to Nood's customer service within the specified time frames. Happy shopping, and enjoy the peace of mind that comes with a customer-centric return policy!