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Nordstrom was first founded in 1901 as a small shoe store in Seattle, Washington. Over the course of the next century and beyond, the store blossomed into one of the leading fashion retailers in the United States. The company now boasts over 350 Nordstrom, Nordstrom Rack, and Nordstrom Local locations throughout North America. While Nordstrom does not offer coupons for its high-end apparel, it’s still possible to find savings if you know where to look. Nordstrom often offers free gifts with the purchase of select products, or Buy and Save deals that offer discounts when you purchase two or more of a specific kind of product. Nordstrom also offers several great sales throughout the year, such as their annual summer Anniversary Sale. The retailer also hosts a half-yearly sale and several other seasonal sales throughout the year. Additionally, you can find discount items on the sale page of the Nordstrom website year-round.
The Nordstrom return & refund policy offers three simple options for returning items purchased at a Nordstrom store or on Nordstrom.com.
Let's break down how to make a return using each of the three available options.
To return an item to your nearest Nordstrom store:
Curbside returns are available at Nordstrom stores for most items, except for Nordstrom Rack purchases, fine jewelry, designer items, or open baby items. To start a curbside return:
If you don’t have a Nordstrom location nearby, then you can use the store’s convenient mail-in return option.
If you return your item to the store or drop it off using the curbside return option, then your refund should appear within 5 – 7 business days. If you mail your purchase back, then it may take anywhere from 10 – 14 days to be received, with an additional 5 – 7 days for processing.
Yep! The Nordstrom return & refund policy outlined above also covers items purchased on Nordstrom.com.
Nordstrom Rack now accepts returns for many items purchased at Nordstrom or on Nordstrom.com. The only exceptions are fine jewelry, designer items, and boutique returns.
If you purchased an item at Nordstrom Rack, you can return it to any Nordstrom Rack or Nordstrom location in the U.S. You will have to actually go inside a Nordstrom store, however, as curbside returns are not available for Nordstrom Rack purchases.
Just make sure to bring your receipt and original form of payment. The Nordstrom Rack return policy is very similar to Nordstrom’s and includes additional options such as free mail-in returns.
Nordstrom doesn’t seem to be too concerned with whether you still have the original packaging for your order. The only exception is for special-occasion or designer items, which must be returned with their original tags and packaging.
Other than that, the Nordstrom return policy is pretty open-ended in that the store will always do its best to accommodate customers in a fair way.
Nordstrom only asks for the same courtesy in return and reserves the right to refuse a refund in unreasonable situations. If you simply purchased the wrong size or decide that an item you bought wasn’t for you, it’s unlikely that the Nordstrom return policy will present any problems.
If you try to return an item you purchased five years ago and have obviously worn regularly, however, you may be met with Nordstrom’s right to refuse a refund.
If you’ve already worn the item or items you purchased from Nordstrom, you may still be able to return them – with two important exceptions. Throughout the store’s history, many customers attempted to take advantage of the Nordstrom return policy when it came to special-occasion clothing and designer items.
Such customers would make purchases, wear them once to a special event, and then attempt to return them for a refund. For this reason, some garments at Nordstrom now come with a special tag that states that the item cannot be returned once it’s removed.
If you purchase an item in one of these two categories, whether from a store or online, it’s incredibly important to try it on before removing any of the tags. If you do decide to return it, it will need to be in the same condition as when you first received it, complete with the original packaging and attached tags.
Nordstrom’s return policy is incredibly generous in that returns and exchanges are not subject to a time limit.
It will likely come as no surprise that it’s a lot faster and easier to get a return or exchange at Nordstrom if you can locate your receipt or order number. If you placed your order online, try checking your confirmation email to locate your order number easily.
Even if you can’t find either, Nordstrom may be able to help you locate your purchase by using other forms of information such as your credit card number. If it proves impossible to find a record of your purchase, then you may still be able to get store credit for the item’s current price.
For general customer service assistance or help with refunds or exchanges, call 1.888.282.6060 in the U.S. or 1.877.794.5304 in Canada.
Nordstrom does offer online chat assistance. Simply click the chat link for the United States or Canada on the store’s customer service contact page and a chat box will appear on your screen.
Nordstrom does everything possible to keep customers happy. So, you should be able to get a full refund if you can locate your receipt, order number, or proof of purchase. The refund will be sent back to the original form of payment used to make your purchase.
If the store can’t locate any record of your purchase, you may have to settle for a gift card for the item's current price. This can easily be avoided by signing up for a free account on Nordstrom.com.
There are two simple ways to check in on your order at any time:
Nordstrom’s return policy is incredibly liberal, but there are a few items that are not eligible for return. These include:
We give Nordstrom a rare return policy score of 5 based on its incredible generosity. While Nordstrom's return policy reserves the right to refuse a return to customers who are obviously abusing it, such instances are rare.
Not only can you return almost anything to Nordstrom, but the store also offers three convenient return options. We also give Nordstrom bonus points for the ability to have USPS print your shipping label for you, as we all know the frustration of having your printer run out of ink when you need it the most.
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difficult to navigate your website to get a return label
