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Ritani is a fine jewelry brand that focuses on engagement rings, wedding bands, and high-quality diamonds. The company offers both natural and lab-grown diamonds, all certified for quality, and allows customers to design custom pieces through its online Ring Builder. Each ring is carefully handcrafted in its New York workshop, combining expert craftsmanship with modern design. Ritani provides transparent pricing, personalized guidance, and convenient options such as free previews, warranties, and financing to make the shopping experience easier. Customers can choose from a wide range of styles, including solitaire, halo, and vintage-inspired designs, with flexible programs for returns, upgrades, and buy-backs. With a balance of elegance, customization, and service, Ritani helps celebrate life’s most meaningful moments.
Ritani has built its reputation on beautifully designed engagement rings, wedding bands, and fine jewelry. Every piece is carefully crafted, making it a meaningful purchase. Still, not every order is the perfect fit, which is why Ritani has created a return and refund system that aims to be both simple and reliable. By going over the timelines, eligibility requirements, and refund procedures, customers can approach their purchase with greater confidence. The following guide highlights everything you should know about Ritani’s return and refund policy, from exchanges and refunds to order cancellations.
Customers in the United States can return or exchange eligible items within 30 days from the shipping date. To qualify, jewelry must be in pristine condition—unused, unaltered, and complete with its original box and paperwork. Ritani issues a prepaid and insured FedEx shipping label so customers don’t need to cover the cost of sending the item back. However, shipping fees paid on the original order are not refundable. Refunds are issued back to the same payment method once the return is processed.
Exchanges are available, though Ritani recommends requesting a refund and placing a new order for faster results. This method ensures the replacement piece is shipped promptly without waiting for additional processing. Each customer can take advantage of up to two free returns per year, which can be used for either returns or exchanges.
Refunds are processed once Ritani has received and inspected the returned jewelry. In most cases, the full process takes 5 to 15 business days. Timelines vary by payment method:
During peak shopping seasons or after holidays, refunds may require additional time due to order volume.
To start a return, customers need to contact Ritani’s service team by emailing [email protected] or using the live chat feature. A Return Merchandise Authorization (RMA) and a prepaid FedEx label will then be provided. Once the label is issued, the item must be scanned by FedEx within 7 days. Any package shipped later may be rejected.
Checklist for a successful return:
No. Proof of purchase is required. Returns without the original documentation or receipt cannot be processed, as these details confirm the order and ensure correct handling.
No. Only jewelry that is brand new and unworn can be returned or exchanged. Pieces that show signs of wear, alterations, or damage are not eligible under the policy.
No. Ritani requires items to be returned in their original packaging with all supporting documentation. Using oversized or alternative packaging may lead to extra shipping fees, which would be the customer’s responsibility.
No. Jewelry missing its original tags or altered in any way cannot be accepted for return or exchange. Ritani enforces this policy to maintain high standards and to guarantee customers always receive untouched jewelry.
Yes, gifts can be returned if they meet all the eligibility requirements. The recipient must contact Ritani Customer Service to obtain a prepaid FedEx label. However, any refund is always credited back to the original payment method used for the purchase.
For assistance with returns, refunds, or order changes, Ritani offers several ways to get in touch:
The support team can also help with cancellations if the order hasn’t shipped yet.
Ritani’s return and refund system is designed to provide peace of mind for customers making significant jewelry purchases. With a 30-day return window, free FedEx return labels, and clear refund timelines, the policy combines convenience with customer care. Jewelry must be in new condition, returned with original packaging, and accompanied by proof of purchase. While certain items such as final sale pieces, custom jewelry, or engraved designs (except engagement and wedding rings) cannot be returned, the overall process is smooth and customer-focused. By outlining clear rules and offering complimentary return shipping, Ritani ensures that shopping for fine jewelry remains a confident and reassuring experience.
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