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Simba is a company that specializes in creating mattresses and bedding products that are designed to improve the quality of sleep. Simba's mattresses are made with a combination of memory foam, pocket springs, and micro-coils that adapt to the shape and weight of the body, providing optimal support and comfort. Simba also offers pillows, duvets, sheets, and protectors that are made with breathable and hypoallergenic materials that enhance the sleeping experience. Simba's products are available online and can be delivered to your door in a compact box. Simba also offers a 200-night trial period and a 10-year guarantee for its mattresses. Simba's mission is to help people sleep better and live healthier lives.
Simba Sleep's return policy is designed with customer satisfaction at its core, ensuring a hassle-free process for those who may need to return their products. Whether you're a new customer trying out a Simba mattress for the first time, or a regular user looking into exchanging an accessory, this article will provide you with all the necessary information to navigate Simba's return policy smoothly.
Simba offers a generous 200-night trial for their mattresses, giving customers ample time to decide if their purchase is the right fit. If you're not completely satisfied, returning your mattress for a full refund is straightforward. For accessories, Simba provides a 14-day return policy, as long as the items are unopened, unused, and in their original packaging.
Yes, Simba does accommodate exchanges. If you find your mattress doesn't suit you during the trial period, you can exchange it for another. There is a $50 exchange fee to cover delivery and pick-up costs.
Returning a Simba mattress is easy. Simply log in to your Simba account and follow the options for return. Don't worry about re-boxing your mattress; the collection team will handle the heavy lifting.
Simba pillows come with the same 14-day return policy as other accessories. They must be returned in their original condition and packaging for a full refund.
Simba does not charge for returns of mattresses within the trial period or for accessories within the 14-day window. However, the original delivery fees from your purchase are non-refundable. Remember the $50 exchange fee if you're opting for a mattress exchange.
Once your return is processed and collected, your refund will be issued within 7 days. If you've used financing, it may take up to 14 business days for the installment refund.
Simba mattresses come with a 10-year guarantee, covering you against manufacturing defects for a decade after your purchase.
To initiate a return, log into your Simba account, select the order you wish to return, and follow the provided instructions. For items other than mattresses, ensure they are in their original condition.
A receipt or proof of purchase is required for all returns to Simba. This ensures that the process is smooth and the refund can be appropriately allocated to your account.
Simba mattresses can be returned after use within the 200-night trial period. However, accessories must be unopened and unused to qualify for a return.
If you need to contact Simba for returns or any other inquiries, email the customer service team at [email protected].
Simba Sleep's return policy is customer-centric, offering a risk-free trial and straightforward return process for mattresses and accessories. Keep in mind the timelines and fees, such as the 200-night trial and the $50 exchange fee, to ensure a smooth experience. If you're ever in doubt or need assistance, Simba's customer service is just an email away.
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