Skechers

Skechers Return Policy Explained

Skechers offers a variety of styles and designs for women, men, and children. Whether you buy your Skechers online or in-store, you might want to know how to return them if they don't fit, don't match your expectations, or have any defects. In this blog post, we will answer some of the most common questions about returning Skechers products.

What is the Skechers Return and Refund Policy?

The Skechers return and refund policy varies depending on where and how you bought your shoes. Here are the main scenarios:

• If you bought your shoes online, you have 60 days from the date of purchase to return them for a refund or an exchange. You can either ship them back to Skechers or bring them to a participating Skechers retail store. You will need to provide your original order confirmation email or packing slip as proof of purchase. You should not wear the shoes and keep them as they were when you received them, along with their original box. Shipping charges are not refundable unless the return is due to a defect or an error by Skechers.
• If you bought your shoes from a Skechers retail store, you have 45 days from the date of purchase to return them for a refund or an exchange. You will need to provide your original receipt as proof of purchase. The shoes must be unworn, in their original state, and in their original packaging. You can only return them to the same store where you bought them or to another store within the same country.
• If you bought your shoes from a third-party retailer (such as Amazon, Zappos, or Macy's), you will need to follow their return and refund policy. Skechers does not accept returns or exchanges for shoes purchased from other retailers.
• If you received your shoes as a gift, you can return them for an exchange only. You will need to provide the gift receipt or the order confirmation email of the person who bought them for you. The shoes must be unworn, in their original state, and in their original packaging. You can either ship them back to Skechers or bring them to a participating Skechers retail store.

How to Return or Exchange Skechers Shoes?

If you want to return or exchange your shoes online, you will need to follow these steps:

1. Log in to your account on skechers.com.
2. Click on My Account and then on Order History.
3. Look for the order that has the shoes you want to send back or swap and click on Return/Exchange Items.
4. Choose the items you want to send back or swap and pick the reason for your return or exchange.
5. Print the prepaid return label and stick it on your package.
6. Put your shoes safely in their original box and add the original order confirmation email or packing slip.
7. Leave your package at any UPS location or arrange a pickup.
8. You will get an email confirmation when your return or exchange is done.

If you want to return or exchange your shoes in-store, you will need to follow these steps:

• Find a participating Skechers retail store near you by using the Store Locator
• Bring your shoes along with the original order confirmation email or packing slip (for online purchases) or the original receipt (for in-store purchases) to the store.
• Ask a store associate for assistance with your return or exchange.
• You will receive a refund or an exchange according to the store's policy.

Frequently Asked Questions

Can I Return Skechers Shoes That I Have Worn?

You cannot return Skechers shoes that you have worn unless they are defective or damaged. The shoes must be unworn, in their original condition, and in their original packaging.

Can I Return Skechers Shoes Without the Original Box or Packaging?

You cannot return Skechers shoes without the original box or packaging. Be sure the item is in its original, unworn, unwashed condition with all tags attached.

Can I Return Skechers Shoes Without a Receipt?

You cannot return a Skechers item without receipt. You need to have the original receipt or proof of purchase to process your return. If you bought your item online, you can print out your order confirmation email or access it from your account on skechers.com. If you bought your item in-store, you should keep your receipt in a safe place until you are sure that you are satisfied with your purchase.

Can I Return Skechers Shoes to a Different Store?

It depends on where and how you purchased your shoes. If you bought your shoes online, you can return them to any Skechers store in the same country where you bought them. However, you cannot return them to other retailers that sell Skechers products, such as department stores or online platforms. You also cannot return them to Skechers stores in other countries.

How to Contact Skechers

For any inquiries or problems related to your return, you can reach out to Skechers customer service through email, live chat, or phone. You can email them at [email protected], chat with them on their website, or call them at 1-800-746-3411. Their working hours are Monday to Friday from 6:00 am to 7:00 pm PT, and Saturday from 7:00 am to 4:00 pm PT.

The Bottom Line

Skechers return policy is customer-friendly and flexible. It allows you to return or exchange your shoes within 45 days (or 90 days if you're a Skechers Plus member) either in-store or by mail. It also provides free shipping labels and easy ways to contact customer service. The only drawback is that it doesn't accept returns of worn shoes or apparel items that show signs of wear. Therefore, we give Skechers return policy a score of 4 out of 5 stars.