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Soho Home is the interiors and lifestyle brand from the Soho House group, designed to bring the House's signature style into any home. Offering a curated collection of furniture, homeware, textiles, and accessories, Soho Home draws inspiration from the aesthetics and atmosphere of Soho Houses around the world. The brand emphasizes quality craftsmanship, unique design, and materials that reflect the comfort and luxury of its exclusive clubs. From plush velvet sofas and handcrafted ceramics to artisanal textiles and bespoke lighting, Soho Home provides everything needed to create a stylish and inviting living space. The brand caters to those who appreciate sophisticated, contemporary design with a touch of eclectic charm, making it possible to recreate the distinct Soho House ambiance in one's own environment.
Shopping at Sohohome brings an array of stylish and luxurious home furnishings to your doorstep. However, sometimes an item may not be the perfect fit for your space or meet your expectations. In such cases, Sohohome’s return policy offers a straightforward solution for customers to handle their returns and refunds efficiently. Here's what you need to know about the process to ensure a smooth experience.
At Soho Home, customer satisfaction is paramount. If you're not fully happy with your purchase, you can return unused and perfect condition items within 28 days of receipt. Ensure the products are complete with original packaging and include the original dispatch note for a full refund. Unfortunately, exchanges are not available, but you can return the item for a refund and then purchase a new one.
No, Soho Home does not process exchanges. If you wish to replace an item, you need to return it following the return policy and place a new order for the desired product.
Once your return is received, Soho Home aims to process it within seven working days. Refunds are issued to the original payment method, and it may take an additional five to 10 working days for the funds to appear in your account.
For UK mainland customers, small items come with a DPD free returns label. For larger items, contact the Soho Support team to organize a return, with a charge of £99.95 (£49.95 for members). International customers should use a fully tracked service to return items.
A valid receipt or proof of purchase is essential for returning an item to Soho Home, especially for in-store purchases. For online orders, the dispatch note serves as proof of purchase.
Items must be unused and in their original condition to qualify for a return. Soho Home reserves the right to refuse a return if the item does not meet these conditions.
Original packaging is required for all returns. This ensures that the item is adequately protected during transit and arrives in a resalable condition.
For certain items, such as clothing or accessories where tags are applicable, the tags should remain attached for a successful return.
Gift returns are handled similarly to other returns, but the refund will be processed to the original purchaser’s payment method.
If you need assistance or have questions about your return, please reach out to the Soho Support team at [email protected].
Whether you are a new or a returning customer, knowing Sohohome's return policy ensures that you can shop with confidence. Remember, timely returns within the 28-day window in the item's original condition will ensure a smooth refund process. Keep your proof of postage secure, and don't hesitate to get in touch with the Soho Support team for any return inquiries.
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