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Splendid is a lifestyle brand offering stylish, ultra-soft clothing for women, kids, and home. Known for its premium fabrics and relaxed California aesthetic, the brand features essentials like tees, dresses, loungewear, and sleepwear, plus cozy bedding and accessories. It emphasizes comfort, versatility, and sustainability, blending fashion with everyday ease. Shoppers can explore curated collections like The Tee Shop and The Getaway Shop, and enjoy perks like free U.S.
Shopping at Splendid offers stylish, comfortable pieces that are easy to love. But if something doesn’t work out—whether it’s the wrong size, a gift that’s not quite your taste, or simply a change of mind—it’s important to know how their return process works. Splendid keeps returns fairly simple, as long as you follow their rules. This guide covers all the essentials to help you return items or request a refund with ease.
Splendid allows customers to return eligible items within 30 days of the ship date. Items must be unworn, unwashed, and in original condition with tags attached. The following are non-returnable:
Customers are responsible for return shipping costs, except in cases of defective items. Refunds are processed as full refunds to the original payment method once the return is approved.
No, Splendid does not currently offer exchanges. If you need a different size or color, you must return the original item for a refund or store credit (if it was a gift) and place a new order for the correct item.
Once Splendid receives your return at their facility, it typically takes 7–10 business days to process. After approval, your refund will be issued to your original form of payment. If you’re returning a gift, you'll receive store credit instead.
To return an item, follow these steps:
Returns from outside the contiguous U.S. or international orders must be sent at your own expense using a traceable method.
If the item was gifted and you have a gift receipt or proof of purchase, you can return it for store credit. Otherwise, returns without a receipt or verification may not be accepted. It's best to contact customer service to discuss options.
No. Splendid only accepts returns of unused, unworn, and unwashed items. If an item appears used or doesn't meet their quality standards, the return will be rejected.
Yes, except for shoes. Shoes must be returned with the original box. Returning shoes without the box will result in the return being declined. For other items, use appropriate packaging and include the correct return label.
No. Items returned without original tags attached will not be accepted. This applies to both standard returns and gifted items. Keeping tags intact is essential for eligibility.
Yes, but the refund will be issued as store credit only. The item must be new with tags and accompanied by a gift receipt or proof of purchase. Email [email protected] for help processing a gift return.
For any return-related issues, especially defective items or gifts, you can reach Splendid’s customer service via:
International returns must use a traceable shipping method like FedEx or UPS and cannot be sent COD.
Returning items to Splendid is fairly straightforward if you stick to their guidelines: return within 30 days, keep the tags on, and avoid sending back final sale or used items. They don’t accept exchanges, but you can always re-order the correct item once your return is processed. From refunds to gift returns and international orders, this guide covers everything you need to know for a smooth return experience.
If you're unsure about your item’s eligibility or need assistance, reach out to their helpful customer support. It's always better to check before shipping anything back.
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