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The Catholic Company is an online store offering a wide array of Catholic religious items. They provide a variety of products such as rosaries, Bibles, books, jewelry, and personalized gifts for sacraments and other occasions. Founded in response to the events of September 11th, 2001, their mission is to promote a deeper relationship with Jesus Christ and His Church. With a high customer satisfaction rating, they serve as a convenient source for faith-inspired goods, aiming to enrich the spiritual lives of their customers.
If you're considering a purchase from The Catholic Company, it's essential to understand their return policy to ensure a smooth shopping experience. Whether you're a first-time buyer or a regular customer, knowing how to handle returns and refunds can save you time and hassle. Here’s an in-depth look at The Catholic Company's return policy.
The Catholic Company guarantees the quality and workmanship of their products. If your order doesn't meet your expectations, you can return it within 30 days of the purchase date. All returns require a Return Merchandise Authorization (RMA) number, which you can obtain by contacting their customer experience department. Items returned without an RMA number will not be eligible for refunds. Note that custom, personalized, or made-to-order items are not eligible for return or refund.
Currently, The Catholic Company does not offer exchanges. However, their customer experience team is available to help you make a return and guide you in finding a suitable alternative product. Simply contact them for assistance.
Once The Catholic Company receives your returned product, they will process your refund within seven (7) business days. Keep in mind that it may take additional days for the refund to appear in your account, depending on your bank's policies and regulations.
To return an item to The Catholic Company, follow these steps:
If the item was damaged or incorrect, The Catholic Company will cover the return shipping fees.
A receipt or proof of purchase is generally required to process a return. Including a copy of your packing slip with the return helps expedite the process and ensures that your refund is handled smoothly.
Items must be in their original, undamaged condition to be eligible for return. This means the item should be new, unaltered, and in its original vendor packaging. Used items are not eligible for return.
To qualify for a refund, the item must be returned in its original packaging. This includes all parts of a set if the item was sold as part of one. Ensuring that the item is disassembled, if it was originally delivered that way, and securely packed will help avoid any issues.
If you received a gift and need to return it, The Catholic Company will issue a gift card for the value of the merchandise via email. Ensure you follow the same return process and include the packing slip or proof of purchase.
You can contact The Catholic Company's customer experience team in several ways:
Their friendly team is ready to assist you with any questions or concerns regarding your return.
Familiarizing yourself with The Catholic Company's return policy is key to a smooth and frustration-free experience. It's important to maintain the items you wish to return in their untouched state, complete with original packaging. Additionally, securing an RMA number prior to any product return is crucial. By adhering to these guidelines, you're set for an effortless return procedure, allowing you to fully appreciate your purchases from The Catholic Company.
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