4.0 /5 Rate Your Experience
Up to 10%
30 days Learn More
Monetizable
Shared by 268 creators
Thrive Causemetics is a beauty brand offering high-performance vegan and cruelty-free cosmetics. Known for its clean formulations, the company avoids harmful ingredients like parabens and sulfates, making products suitable for sensitive skin. Popular items include the Liquid Lash Extensions Mascara and Brilliant Eye Brightener. With every purchase, Thrive donates to support women overcoming challenges such as homelessness, cancer, and domestic violence—embodying its “Bigger Than Beauty” mission.
Thrive Causemetics has earned a reputation for high-quality beauty products and a mission-driven approach to giving back. Whether you’re a loyal fan or a first-time shopper, it’s important to know what happens if your purchase doesn’t meet your expectations. That’s where the Thrive Causemetics return policy comes in. With a generous 60-day return window, options for exchanges, and a 100% money-back guarantee on qualifying orders, Thrive makes the process easy and customer-friendly. Here's everything you need to know to handle returns, refunds, and exchanges smoothly.
Thrive Causemetics offers a 60-day return window from the date of purchase. If you’re not completely satisfied, you can request a full refund, store credit, or an exchange. Orders over $35 qualify for a 100% money-back guarantee, although return shipping is the customer’s responsibility. Items must not be marked “final sale” or be gift cards to be eligible for return.
Products that arrive damaged or defective are eligible for a refund or replacement at no additional cost. Thrive aims to handle each return with care, reviewing cases individually to ensure customer satisfaction.
Yes, Thrive Causemetics accepts exchanges within the 60-day return period. You can only exchange a product once, and only for the same product in a different shade, depending on availability. If you need to make another change, you’ll need to return the item instead.
Exchanges must also be initiated through the returns portal, and a prepaid return label will be provided once your request is approved. Keep in mind that all exchanges are reviewed on a case-by-case basis.
Once Thrive receives your return, refunds are typically processed within 14 business days. If you paid with a credit card, the refund will be issued to your original payment method. However, the time it takes to appear on your bank statement may vary depending on your financial institution.
Shipping fees from your original order are not refundable, and Thrive does not cover the cost of return shipping unless the item is defective or damaged.
Returning an item is simple. Just follow these steps:
You don’t need the original packaging, but having the receipt or order number will speed up the process.
If you’ve subscribed to auto-refill or any recurring product plan, you can cancel it anytime by:
If you need help, customer service can also assist in canceling subscriptions. It’s best to cancel before the next billing cycle to avoid being charged.
Yes, you can still return an item without a receipt, but Thrive may request additional details to verify the purchase, such as:
Providing your order number or account information will help streamline the return process.
Thrive Causemetics does allow returns of gently used products, as long as they are returned within 60 days. Their policy is customer-friendly, and they understand that sometimes you need to try a product before knowing if it works for you.
However, they reserve the right to refuse returns if the product appears heavily used or tampered with.
Yes, the original packaging is not required for a return. As long as you can provide proof of purchase and the item qualifies under their return policy, you should be able to receive a refund, exchange, or store credit.
However, returning the item in its original packaging may help ensure safe handling during transit.
Thrive Causemetics products typically do not come with traditional tags, so this is generally not a concern. The main requirements are that the product is not final sale, is returned within 60 days, and is in good condition.
Yes, gifts can be returned, though they must meet standard return criteria (not final sale, within 60 days, etc.). If you received a gift and want to return it, you may need the gift order number or the email of the person who purchased it.
Refunds for gift returns are usually issued as store credit, unless otherwise specified.
If you have any questions or need help with a return, Thrive Causemetics’ customer support team is available to assist. You can reach them by:
Their team is responsive and committed to making sure you have a smooth experience.
Thrive Causemetics has crafted a return policy that puts customer satisfaction at the forefront. With a 60-day window, options for refunds, store credit, and exchanges, and a commitment to helping customers with questions or issues, returning products is straightforward and fair. While return shipping isn’t covered (unless the product is damaged), the rest of the process is designed to make things as easy as possible.
Whether you're trying a new product or sending back a gift, Thrive Causemetics' return policy gives you peace of mind. Don’t hesitate to reach out to their friendly customer service team if you ever need assistance.
4.0 /5
Rate your experience with Thrive Causemetics
Reviews 0 reviews
