Tire Agent

Tire Agent Return Policy Explained

At Tire Agent, customer satisfaction is paramount, and their return policy is designed to offer peace of mind when purchasing tires. Whether you're a new customer or a regular patron, understanding the nuances of their return policy can save you time and hassle. This article aims to demystify the return process at Tire Agent and provide you with all the essential information you need.

What Is The Return And Refund Policy For Tire Agent?

Tire Agent's return policy allows customers to return unused tires within 30 days of delivery. The tires must not have been mounted or driven on and should be in their original condition, complete with manufacturer stickers when possible. If the return is due to an error on Tire Agent’s part, they will cover the cost of shipping. Otherwise, customers are responsible for return shipping costs, which range from $25 to $40 per tire depending on the size.

Does Tire Agent Offer Exchanges?

If you receive damaged or incorrect tires, Tire Agent offers exchanges at no additional cost. For a smooth exchange process, keep the tires in their original condition and packaging. Tire Agent also assists with manufacturer warranty claims, though shipping for these returns will be the customer's responsibility unless the claim is approved.

Can I Change My Order?

Order modifications must be made within 1 hour of placing the order. If you need to cancel or change your order after this period, it will be treated as a return, and restocking fees may apply. Immediate action is crucial if you change your mind about your order.

How Long Does It Take To Get Refund From Tire Agent?

Once your return is received and inspected by Tire Agent, a refund will be processed to your original method of payment. The timeline may vary, but rest assured that Tire Agent strives to work efficiently to refund customers promptly.

How Can You Return An Item To Tire Agent?

• Contact customer service for a return authorization number (RAN).
• Securely pack the item in its original packaging, including the invoice and RAN.
• Ship the item using a trackable and insured carrier to the provided address.
• Wait for inspection and processing of your refund or exchange.

Can I Return A Tire Agent Item Without A Receipt?

It's important to have your receipt or proof of purchase when making a return. Items without a receipt may not be eligible for a refund or exchange, as the receipt is necessary to verify the transaction and the item's eligibility within the return period.

Can You Return Used Items To Tire Agent?

Used items, specifically tires that have been mounted or driven on, are not eligible for return. Tire Agent's policy strictly covers unused items that can be verified to be in the same condition as when they were delivered.

How To Contact Tire Agent?

For any questions or assistance with returns, you can reach out to Tire Agent's customer service at [email protected] or call them at (833) 847-3463. They are ready to help with any concerns or issues you may have.

Conclusion

In summary, Tire Agent's return policy is designed to be as customer-friendly as possible, provided the return conditions are met. Remember that you have a 30-day window to make a return, and always keep your receipt and the item's original packaging. If you run into any issues or have any questions, the Tire Agent team is just an email or phone call away. With this guide, you should be well-equipped to handle returns with ease!