Total Wine

Total Wine Return Policy Explained

Whether you're stocking up for a celebration or just picking up your favorite bottle, it's always helpful to understand how returns work at Total Wine. Known for their vast selection of wine, beer, and spirits, Total Wine aims to keep customers satisfied even after a purchase. If you ever need to return a product, the company offers a generous 30-day return policy. However, due to state laws, returns can vary depending on location—especially when it comes to alcohol.

In this article, we’ll cover everything you need to know about Total Wine’s return policy, from timelines and refund options to how to make a return and who covers shipping.

What Is The Return And Refund Policy For Total Wine?

Total Wine offers a 30-day return window for most items. Customers can receive a full refund, an exchange, or store credit, depending on their preference and product condition. However, certain restrictions apply for alcohol purchases depending on the state.

Here’s a quick summary:

• Return window: 30 days from purchase
• Refund options: Full refund, exchange, or store credit
• Restocking fee: None
• Who pays for shipping (for online orders): Customer

Some states like California, Georgia, Wisconsin, Michigan, and Kansas have specific laws restricting alcohol returns. In these states, returns are typically only accepted if the product is spoiled, defective, or unfit for consumption.

Does Total Wine Offer Exchanges?

Yes, Total Wine allows customers to exchange products within the 30-day return period. Exchanges can be made in-store or, in the case of shipped products, by contacting their Customer Service team.

To initiate an exchange:

• Call Total Wine at 1-855-328-9463
• Provide your order number and reason for the exchange
• Follow the instructions provided by the support team

Note: Exchanges may not be allowed in certain states unless the item is defective or spoiled due to alcohol return regulations.

How Long Does It Take To Get Refund From Total Wine?

Once your return is processed, refunds are usually issued promptly. In general:

• Refunds to credit cards: 5–7 business days after processing
• Store credit: Instant, if processed in-store
• Cash refunds (in applicable states like Michigan): Typically given immediately at the store, depending on the situation

Processing times may vary slightly depending on your bank or payment method.

How Can You Return An Item To Total Wine?

Returning an item to Total Wine depends on how you made the purchase.

For in-store purchases:

• Bring the item and your receipt to the store where it was purchased
• Speak with a team member to process the return or exchange

For online purchases:

• Call Customer Service at 1-855-328-9463
• They will provide specific return shipping instructions
• You will be responsible for shipping costs unless the item was defective or incorrect

State laws still apply, so check your local guidelines on alcohol returns.

Can I Return A Total Wine Item Without A Receipt?

Total Wine generally requires a receipt or proof of purchase to process returns. However, if you don’t have your receipt, they may be able to locate your purchase using your phone number or payment method—especially if you're a loyalty program member.

Without a receipt:

• You may receive store credit instead of a full refund
• You’ll need a valid photo ID

To increase your chances of a smooth return, keep your receipt or order confirmation email.

Can I Return Alcohol To Total Wine If It Has Been Opened?

In most cases, opened alcohol cannot be returned—especially if consumed. However, exceptions may apply if:

• The product is spoiled or contaminated
• The bottle is damaged and unsafe to consume
• State law permits returns under those circumstances

For example:

• California and Georgia: Only if the product is spoiled or purchased in error
• Wisconsin: Only if the product is spoiled or unfit for consumption
• Michigan: If the product is demonstrably contaminated or packaging is damaged
• Kansas: Returns must be made within 24 hours and only for damaged or defective items

Check with your local Total Wine store or customer service for specific guidance.

Can You Return A Total Wine Item Without The Original Box Or Package?

Returning an item without its original packaging may reduce your refund options. While not always required, having the original box helps:

• Validate the condition of the product
• Ensure safe shipping (for online returns)
• Expedite the return process

If packaging is missing:

• You may still get store credit or an exchange
• Refund approval is at the discretion of store staff

Always call ahead if you’re unsure whether your return will be accepted.

How To Contact Total Wine?

If you need help with a return or have questions about your order, Total Wine's customer service team is ready to assist.

Here are the contact details:

• Phone: 1-855-328-9463
• Email (Customer Care): [email protected]
• Email (Concierge Sales): [email protected]
• Website: www.totalwine.com

Customer service can guide you through returns, shipping instructions, and refund timelines.

Conclusion

Returning a product to Total Wine is usually straightforward—especially if you're within the 30-day window and have your receipt. While state laws may limit alcohol returns, Total Wine offers multiple refund options and helpful support to ensure your experience is positive. If you’re unsure about your eligibility for a return or need guidance, don’t hesitate to contact their customer care team. Knowing these key return tips can save you time, effort, and frustration during the process.