Vici

Vici Return Policy Explained

Shopping online has its perks, but what happens when you need to return an item? Vici has a customer-friendly return policy designed to make the process as straightforward as possible. Whether you're a new shopper or a loyal customer, here's everything you need to know about Vici's return and refund policy.

What Is The Return And Refund Policy For Vici Collection?

Vici allows returns within 30 days of the order's fulfillment date. Returns are only accepted for items that are in their original, unwashed, and unworn states. Free returns are accepted by the company solely for store credit, which is instantaneously issued upon acceptance and never expires. Please take note that some items, such as style steals, final sale, last chance sale, flash sale, and all accessories (such as handbags, belts, sunglasses, hats, jewelry, and scarves), cannot be returned or exchanged.

Does Vici Offer Exchanges?

Yes, Vici offers exchanges but only for the same item in a different size, if available. You can initiate an exchange through the Returns Center by entering your order number and zip code. After selecting the items and the preferred size for exchange, you'll choose between a return bar drop-off or a prepaid shipping label. Note that exchanges are only allowed one time per item and are available for U.S. residents only.

How Long Does It Take To Get Refund From Vici?

You will receive an e-gift card via email as soon as your return is approved. Shipping costs are not included in the store credit calculation, which accounts for any discounts and taxes that apply at the time of purchase. This guarantees a smooth and expeditious procedure for obtaining your store credit.

How Can You Return An Item To Vici?

To return an item, visit the Returns Center on Vici. Enter your order number and zip code, select the items you wish to return, and choose your return method: Return Bar drop-off or a prepaid shipping label. You'll receive a QR code or a prepaid UPS shipping label via email. U.S. customers can also drop off online returns at Vici's Nashville store.

Can I Return A Vici Item Without A Receipt?

For returns, you need to have your order number and zip code, which serve as your receipt. Without these, you won't be able to initiate a return or exchange through the Returns Center.

Can You Return Used Items To Vici?

No, Vici only accepts returns for items that are unworn and unwashed. Any items returned in a condition different from how they were received are subject to denial.

Can You Return A Vici Item Without The Original Box Or Package?

While the original box or packaging isn't explicitly required, items must be in their original, unworn, and unwashed condition. It's best to include all original packaging to avoid any issues during the return process.

Does Vici Accept Return Without Tag?

Items must be returned in the condition in which they were received, which usually includes having the original tags attached. Removing tags could result in the denial of your return.

Can I Return A Gift To Vici?

Yes, you can return a gift to Vici. Make sure to have the order number and zip code related to the purchase. Follow the same return process via the Returns Center to receive store credit.

How To Contact Vici?

If you have any questions or need assistance, you can reach Vici's customer care team via email at [email protected]. They are available to help with any issues, including damaged or defective items, which should be reported within 48 hours of receipt.

Final Thoughts

Vici aims to make returns and exchanges as easy as possible for their customers. With a 30-day return window, free returns for store credit, and straightforward return methods, the process is designed to be hassle-free. Whether you're dealing with a size issue or an unwanted gift, Vici's return policy has got you covered. Remember to keep your items in their original condition and retain your order information to ensure a smooth return or exchange experience.