Vivaia

Vivaia Return Policy Explained

Shopping for shoes and accessories online can be a delightful experience, but knowing the return policy is crucial in case your purchase doesn't meet expectations. Vivaia's return policy is designed to provide customers with peace of mind and flexibility, ensuring that if you're not satisfied with your order, you have options available. This article will explore the ins and outs of the Vivaia return policy, providing you with all the necessary information to handle returns smoothly and efficiently.

What Is The Return And Refund Policy For Vivaia?

Vivaia prides itself on customer satisfaction, offering a 30-day free return and exchange policy from the date you receive your items. To qualify for a return or exchange, your items must be unworn, unwashed, unaltered, and include all original tags and packaging. However, take note that final sale items and gifts are not included in this policy, and the original shipping cost and any insurance fees are non-refundable. It's also important to use the correct return address provided by Vivaia to ensure your return is processed correctly.

Does Vivaia Offer Exchanges?

Yes, Vivaia provides a simple process for exchanges within the 30-day return window. If you need a different size or color, contact their support team, and they'll assist you with the exchange process.

How Long Does It Take To Get Refund From Vivaia?

Once your return is received and processed, Vivaia issues refunds promptly. You can expect a refund via PayPal within 3 business days, and credit card refunds can take 7-14 business days. Exchanges are arranged within 3 business days after your return is processed.

How Can You Return An Item To Vivaia?

• Submit a return request on the Vivaia return portal.
• Wait for instructions from the support team after your return request is received.
• Prepare your item(s) in the original packaging.
• Drop off the package at an eligible shipping station, or send it via a carrier of your choice to the return address provided.

Can I Return A Vivaia Item Without A Receipt?

For a smooth return process, it's best to have your receipt or proof of purchase. However, if you're missing it, reach out to the support team for further assistance.

Can You Return Used Items To Vivaia?

Items must be in their original, unused condition to be eligible for a return or exchange. If the items show signs of wear, they may not be accepted for a return.

Can You Return A Vivaia Item Without The Original Box Or Package?

Original packaging is part of the return process, so make sure to include it to ensure your return is processed without issues.

Can I Return A Gift To Vivaia?

Gifts can be tricky since they are usually marked as final sale. If you have received a gift that you'd like to return, it's recommended to contact Vivaia's support for guidance.

How To Contact Vivaia?

For any inquiries or assistance with returns, you can reach Vivaia at [email protected]. Their customer support team is ready to help you with any questions or concerns regarding your purchase.

Conclusion

In summary, Vivaia's return policy offers a straightforward process for customers to return or exchange their purchases within a 30-day window. Remember to keep items in their original condition and reach out to customer support if you encounter any issues. With this guide, you're now well-equipped to manage returns and ensure a positive shopping experience with Vivaia.