Whirlpool

Whirlpool Return Policy Explained

When it comes to returning a product, understanding the specifics of the Whirlpool return policy is essential for a smooth experience. Whether you're a new customer or a regular shopper, this article will guide you through the ins and outs of making a return to Whirlpool, ensuring that you know exactly what to expect and how to proceed.

What Is The Return And Refund Policy For Whirlpool?

Whirlpool allows customers to return products purchased directly from Whirlpool.com. For major appliances and related parts, returns can be made within 30 days without any return fees for new and unused products. After this period and up to 45 calendar days, a restocking fee applies. For account holders, the return window extends to 60 days. Shipping and service fees are non-refundable, and the return policy varies for damaged goods, parts, accessories, and other specific items.

Does Whirlpool Offer Exchanges?

Yes, Whirlpool does offer exchanges for products damaged upon delivery without extra delivery or service fees. Customers must call within 30 days for guest users or 60 days for account holders to qualify for an exchange.

How Long Does It Take To Get Refund From Whirlpool?

After Whirlpool receives the returned product, refunds typically take about two weeks to process. The refund will be issued to the original payment method used for the purchase.

How Can You Return An Item To Whirlpool?

Follow these steps to ensure a smooth return:

1. Locate your receipt or order confirmation email to verify your purchase.
2. Visit Whirlpool's official website and navigate to the 'Returns' section.
3. Fill out the online return form with the required details of your purchase and the reason for return.
4. Pack the item securely in its original packaging, including all accessories and manuals.
5. Attach the return label provided by Whirlpool to the package.
6. Drop off the package at the designated carrier location or schedule a pickup, as per Whirlpool's instructions.
7. Keep a copy of the drop-off receipt or pickup confirmation for your records.

Whirlpool will process your return upon receiving the item and initiate a refund or exchange as per their return policy.

How Long Is Whirlpool Guarantee?

Whirlpool's guarantee period varies by product and the terms of the warranty provided at the time of purchase. If you're within the 45-day or 60-day return window, you may not need to use your warranty for returns or repairs.

Can I Return A Whirlpool Item Without A Receipt?

Having your order number or product serial number is crucial for returning an item to Whirlpool. These serve as your proof of purchase instead of a traditional receipt.

How Do I File A Claim With Whirlpool?

To file a claim, call Whirlpool customer service relevant to the product category. Have your order or serial number ready to facilitate the process.

Can You Return Used Items To Whirlpool?

Whirlpool typically accepts returns of new and unused products within the specified return period. Used items are generally not eligible for return unless they are defective.

Can You Return A Whirlpool Item Without The Original Box Or Package?

For the best chance of a successful return, items should be returned in their original packaging. However, if you no longer have the original packaging, contact customer service to discuss your options.

How To Contact Whirlpool?

To contact Whirlpool for returns or any other customer service inquiries, call the numbers provided based on the product category. Customer service operates from 8 am to 6 pm.

Conclusion

In summary, Whirlpool's return policy offers a generous timeframe and multiple options to ensure customer satisfaction. Remember to initiate returns within 30 days for guest users or 60 days for account holders, keep your products in new condition, and have your order or serial number handy when contacting customer service. By keeping these key points in mind, your return experience with Whirlpool should be hassle-free and straightforward.